Ella Lee Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

I am responsible for the Administration, Accounts Receivable, Scheduling and day to day operations of the business. I look at PNL, forecasts and manage Social Media platforms.

Canberra, Australia

Canberra, Australia

Higgins, Australian Capital Territory, Australia

Artarmon, New South Wales, Australia

Room Assistant

Artarmon

Childcare Trainee

Bondi Junction, Nsw

In my role as AAT Kings Reservations Team Manager, I am responsible for a team of 10-12 Reservations Sales Agents both in the call centre and 3-4 remote agents.My responsibilities include:- Rostering and managing the day tours reservations team- Coaching, Training and Development of the day tours team- Ensuring phone calls and emails are answered in a timely manner- Reporting for 4 reservations teams daily on phone statistics, including but not limited to: time spent in not ready, call abandoned rates, bounced calls, maximum wait times and email turnover- Ensuring daily, monthly and yearly KRA’s/KPI's are met by all day tours team members- Strong knowledge of the booking system TMS

Sydney, Australia

In my role as Central Reservations Supervisor I was responsible for a team of 6.My responsibilities included:- Daily Reporting on the CRO's statistics based on the individual and team Not Ready Time, Phone Revenue and Call Conversion Rates- Managing the Daily CRO Tasks- Answering phone calls and emails in a timely manner- Making FIT and Group Reservations- Providing support to the team during peak times- Strong undersatanding of Protel and Opera PMS

Darwin, Australia

In my role as Duty Manager at the Adina Apartment Hotel and Vibe Hotel Darwin, I was responsible for:- Managing and organizing the front desk reception team- Balancing inventory and monitoring cash floats- Strong Protel PMS Knowledge- I was authorized as the Manager on Duty to take full responsibility of emergency situations, guest complaints and service recovery- My time was spent in Morning, Afternoon and Night Audit shifts- An understanding of FIT and Group Reservations- Taking reservations on weekends when reservations team were out of office- Assisting all departments in peak times

Kakadu National Park

In my role as Guest Services Agent at the Gagudju Crocodile Holiday Inn, I was responsible for:- The front desk reception area, processing guest check ins and check outs, enrolling guests into the Loyalty Program, cash handling, gift shop stock take and closing procedures- Providing advice on activities and tours in Kakadu National Park- Cross-training in Reservations, Night Audit, Food and Beverage and Housekeeping- Knowledge of Opera PMS- Acting Duty Manager when required

Certificate Iii, Early Childhood Education And Care

Certificate Iii, Events

Certificate Iii, Tourism

High School, Higher School Certificate, Higher School Certificate

I completed my School Certificate in 2007. I completed my Higher School Certificate in 2009 with studies in General Mathematics, Business.