Ella Mäkinen Email & Phone Number

Helsinki, Fi

Vantaa, Uusimaa, Finland

Helsinki, Uusimaa, Finland

I provided local and global support in maintaining HR metric reports and developing annual HR cycle processes and practices. My role involved supporting HR Business Partners in different tasks and projects, reviewing and validating data, and analyzing HR trends and data.Key responsibilities:- Maintaining HR metric reports, such as sick leaves, completed orientations, trainings, and D&I metrics- Developing annual HR cycle processes and practices, such as well-being at work, onboarding, and trainings- Supporting HR Business Partners in different tasks and projects, e.g., communication, onboardings and trainings- Organizing different events, e.g. orientations, work well-being events, summer party- Planning internal communication related to HR issuesThis position required strong analytical skills, attention to detail, and the ability to manage multiple projects simultaneously. I have gained valuable skills in data analysis, project management, and communication and learned to manage my time effectively.

Vantaa, Southern Finland, Finland

Key responsibilities:- Leading a team of four sales associates, providing support as needed- Coordinating product orders, ensuring that inventory levels were maintained and products were displayed attractively- Planning shifts and ensuring adequate staffing levels- Collaborating with Finlayson's pop-up supervisors to ensure compliance with company policies and procedures- Developing and implementing promotions and presentations to increase sales- Providing customer service- Maintaining accurate records of sales and inventory

Vantaa, Southern Finland, Finland

Key responsibilities:- Providing friendly and helpful customer service to all customers- Operating the cash register and handling cash and credit card transactions- Assisting customers with product selection and providing recommendations- Responding to customer inquiries and resolving any complaints or issues- Maintaining a clean and organized work environment

I was responsible for leading one of our offices alongside another Team Leader in Helsinki. My role involved managing a team of employees, training and developing new team members, planning shifts, and ensuring that the team met its sales targets.Key responsibilities:- Developing and implementing sales strategies to meet and exceed sales targets- Managing a team of employees, including recruitment, training, and performance management- Planning and scheduling shifts- Conducting regular performance reviews with team members and providing constructive feedback- Ensuring compliance with company policies and procedures, as well as local regulations- Collaborating with other departments to achieve company goals- Maintaining a high level of customer service and satisfaction

As a Customer Servicer for multiple different casinos, I was responsible for providing customer service, selling gambling games, taking care of gaming machines, and controlling cash flows. My role involved actively promoting games, handling cash, and ensuring the smooth operation of the casino.Key responsibilities:- Providing friendly and helpful customer service to all customers- Selling gambling games and promoting other products in the casino- Ensuring the gaming machines were in working order and reporting any issues to the appropriate personnel- Controlling cash flows and ensuring accurate record-keeping

Helsinki, Southern Finland, Finland

Key responsibilities:- Managing and organizing medical records, lab results, and other patient documents- Maintaining confidentiality and accuracy in all aspects of document management

Master'S Degree, People Management And Organizational Development

Minor: Strategy

Student Exchange

German language studies (B2) Business English Intercultural studies

Bachelor'S Degree, Business And Economics

Major: management and leadership Minor: marketing Bachelor Thesis topic: The importance of management for individuals’ well-being at work

High School Diploma, The Sports Program

Special training program (volleyball)