- Provide personalized support to service users with mental health conditions, ensuring a safe and supportive living environment.- Administer medication management and assist service users with their prescribed medications, ensuring adherence to medical guidelines.- Conduct 1-to-1 sessions with service users to offer emotional support, debrief about their day, and provide therapeutic communication.- Document and report key conversations, incidents, and observations to ensure clear and accurate records for care planning and safeguarding purposes.- Offer practical support in daily activities, helping service users with tasks such as meal planning, and other day-to-day routines.- Assist service users in identifying and managing challenging behaviours, using a range of strategies informed by positive behaviour support principles.- Safeguard and advocate for vulnerable individuals, following best practice procedures and raising concerns when necessary to ensure safety and wellbeing.- Work collaboratively with a multidisciplinary team including healthcare professionals, psychologists, and social workers to implement holistic care plans.- Apply knowledge of autism, ADHD, Asperger’s, and mental health conditions to support service users with specialized care and understanding.- Complete mandatory training in safeguarding, diabetes awareness, health & safety, fire safety, drug & alcohol awareness, and more, ensuring compliance with relevant standards.- Manage difficult or sensitive situations with empathy, professionalism, and patience, ensuring service users feel respected and understood.- Work effectively in a dynamic, fast-paced environment, demonstrating strong communication and problem-solving skills while managing competing priorities.

- Successfully managed the responsibility of both opening and closing the bar independently, alongside cashing up my till at the end of the night. - Greeting guests and answering questions about the various drink items seen on the menu. - Adhering to various alcohol licensing and health and safety laws to ensure legal compliance. - Cash handling and performing transactions for debit or credit card transactions.- Exercised good public and customer relations at all times.- Demonstrated excellent problem-solving and communication skills in high-pressure situations.

- My main responsibilities were with the general public engaging with guests to create a positive rapport, this included bar and table service as well as waitressing. - Whilst working at Ocean Rooms I have been promoted to a more senior roll, I started as a floor waitress and through the years my dedication for the work was recognised promoting me to being bar supervisor which included more responsibility. - I supervised a team of over 20 bar staff, delegating jobs and breaks to the team. - Balanced tills with accurate cash and card payments. - I maintained a spotlessly clean and tidy bar area, in line with the health and hygiene regulations followed by bar closing duties, thoroughly cleaning, sanitizing and replenishing stock. - I also gained in-depth bar and item knowledge, providing recommendations to suit guests’ taste. I prepared and mixed drinks and poured wine, beer and non-alcoholic beverages within target timeframes.

- 60-hour placement at Nottingham Trent University alongside base 51.- 30 hours of training on: Safeguarding, professionalism, coaching and facilitation skills, managing conversations that guide learning and group supervision. - DBS form for clearance.- Successfully completed all hours with a patient, following all guidance and procedures set out.

- Working at Hirst’ I welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.- Provided attendees with detailed information regarding product availability, menu options and food allergens. - I accurately took and processed high quantity of orders at peak times. I also gained knowledge of being a barista, making a variety of coffees, hot drinks and cold drinks. Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.