Customer Service Agent
Supported Chief Operating Officer with daily operational functions. Performed initial client assessment and analysis to begin research process.Responded to customer requests via telephone and email.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Greeted customers in a timely fashion, while quickly determining their needs. Answered customer questions regarding merchandise and pricing. Responded to all customer inquiries thoroughly and professionally. Greeting passengers and customers that approach their counter: Answering questions regarding dates, prices, and availability of flights. helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.Issuing flight tickets:Using computer reservations systems to check availability.taking note of the passenger's personal information, including passport number, when travelling international. accepting payment from passengers and customers.confirming the purchase with the passenger andhanding the ticket and receipt to the passenger or customer. Modifying or cancelling a passenger's flight reservation: Using computer reservation systems to check availability for modification. charge a modification or cancellation fee to theticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned.
