Ella Ryan Email & Phone Number

United Kingdom

London, Greater London, United Kingdom

London, United Kingdom

Champions the Brand and works closely with the team to deliver an exceptional service to everyone, making the customer number one at all times • Provides professional advice and support to customers so that sales are maximised leading to brand loyalty • Develops a customer database for in-store launches and key sales activity • Successfully implement promotional and marketing activity to generate sales growth and identify new opportunities • Reacts quickly and positively to changes within ghd and always looks for ways to improve the business • Ensure that effective stock management processes are in place to deliver the best possible store availability • Supports Line Manager with communication with Head office to highlight key products, feedback on layouts etc

Hastings

• Completing all general administration• Dedicating time with customers and recommending products which suit the customer’s lifestyle, skin type, face shape, colouring and age• Kept up to date with new ranges of products, fragrances, colour ranges and product promotions • Providing a high level of customer service at all • Monitored stock levels and sales. Re-ordered items when necessary • Kept customer records to create a more personalised service • Handle cash and credit card payments• Processed payments and refunds

Eastbourne, East Sussex, United Kingdom

• Serving and advising customers • Taking payments from customers• Helping customers to find the goods they want and providing a high level of customer service at all times• Advising my manager, colleagues and customers about stock amounts • Providing information on products and prices • Displaying goods in an attractive way in order to represent the stock as best as possible to increase sales• Promoting special offers or store cards • Ordering goods and replenishing stock • Dealing with customer queries Completing all general administration• Kept up to date with new ranges of products, fragrances, colour ranges and product promotions • Providing a high level of customer service at all • Monitored stock levels and sales. Re-ordered items when necessary • Kept customer records to create a more personalised service • Handle cash and credit card payments• Processed payments and refunds

Hastings

• Meeting and greeting clients and introducing and directing them to the correct person• Offering and providing refreshments• Answering client telephone and emails queries in an extremely professional manner• Managing client booking system. This would also include managing the shop’s diary and booking client treatments with the correct staff member. • Booking client and customer appointments as efficiently as possible• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments• Maintaining accurate client records including medical histories and treatment programmes• Taking client payments and keeping financial records. • Introduce new beauty products to clients and educate them on their uses and benefits• Assist in developing promotional events, which focus on increasing the clientele of the shop• Providing or sending out company information• Managing the client booking system• Ensuring the reception and shop was clean and immaculate at all times • Receiving customer complaints and feedback and dealing with them in the appropriate manner• Taking and communicating messages to correct colleagues• Supporting manager and colleagues with any additional roles as and when required• Providing exceptional customer service at all times• Open and close the shop at the correct times• All general administration duties

London, Greater London, United Kingdom

• Organising the Director’s diary and making appointments • Making travel arrangements • Arranging and taking notes at meetings • Screening telephone calls and handling enquiries • Dealing with letters and emails • Drafting and writing letters • Producing reports and presentations • Organising and maintaining office systems • Dealing with incoming and outgoing post • Answering telephone, email and social media enquiries • Covering reception duties, like greeting and looking after visitors • Update computer records

London, Greater London, United Kingdom

Working as part of a team for RocNation / StarRoc assisting the Chief Make-Up Artist with the running of the day to day activities and acting as personal assistant and contributing to the creative process. • Assisting on the Alexis Jordan “happiness” video shoot• Researching and designing make-up and hairstyles to suit the job• Working to production designers' notes and instructions• Tidying and styling hair• Taking notes and photos for reference so you can keep the look throughout filming• Standing by on set to redo make-up and hair• Keeping work areas and equipment clean and tidy• Removing make-up and keeping wigs and hairpieces in good condition

Vrq Level 3, Theatrical Hair & Makeup, Pass

Vrq Level 2, Beauty Therapy, Pass