Ella Shiels Email & Phone Number

The primary role revolves around setting up and quality checking high volumes of accounts for prospective and current clients. Main tasks involve, checking the eligibility of a prospective client, assessing their documentation, accurately inspecting the account details to confirm the details before going live. This role involves high accuracy and.

Northwall Quay

• Achievement: I received the January Peer Nomination award for my work with the APA Intensive Programmes.
• Created and circulated the agenda and documentation for all Graduate/Post Graduate Boards/Sub-Committee meetings. Attended these meeting and exam programme boards, where I accurately recorded the minutes of said.
• Dealing with daily queries, both written and by telephone, regarding programme and module enquiries.
• Invigilated IOB exams for the 16/17 academic year. Exams are held three times a year (January, May September) over three weekends per semester. Also, invigilated various exams that ran throughout the year.
• Team leader and coordinator of the APA Intensive programme. During this six week programme, I maintained direct and open interaction with line managers to ensure all resources needed for the project were available and.
• Organised and oversaw the attendance monitoring process for each module around the country. This involved creating and logging the student attendance and the overall attendance. I created statistics using Microsoft.

Coolock, Dublin 5

• Primary responsibility was to ensure customer satisfaction and handle customer grievances with products, services etc.
• Resolved and handled 35 direct customer complaints ranging from faulty products (with costs of some products ranging from €2,000+) per week to customer issues with payments & returns policies.
• Conversing daily with management on various tasks and topics. Mainly discussing topics from completion of tasks to using initiative to complete new tasks not specifically specified by management.
• Coordinating various repairs for the customer; up to ten repairs per day. Duties range from organising engineers to go to customer’s homes to monitoring the continuous progression. Also promoting efficiency of.

Bachelor'S Degree, Business/Commerce, General, Expected 2:1

Activities and Societies: October 2015 – May 2016: Business Studies Year 2 Class Representative, DCU Student Union: Representing the class.

Fetac, Business/Commerce, General, Fetac Level 5 And 6