Ella Smith Email & Phone Number

Greater St. Louis

• Develop and maintain registration websites to ensure a seamless attendee experience.
• Manage attendee communications and inquiries, including monitoring inboxes to provide prompt responses and support.
• Coordinate rooming lists, handling submissions and updates to ensure accurate, efficient accommodations for all attendees.

Indianapolis, Indiana, United States

• Completed rotations between Sales, Accounting and Human Resources.
• Learned new systems such as CVENT, QuickBooks, and in-house application.
• Met clients and attended associated network events to maintain relationships.
• Assisted in aspects of program design including itinerary and event scheduling.

St Louis, Missouri, United States

• Supported Event Manager by designing Travel Director packets.
• Built and managed all inventory and report information for over 300 meetings.
• Ensured quality and accuracy of event materials, hotel contracts, and emergency preparedness forms.

Carmel, Indiana, United States

• Supervised 2-5 individuals in bell, valet, and registration.
• Led front desk daily operations by instructing and assisting associates.
• Conducted employee onboarding.
• Created amenities for special events.

Carmel, Indiana, United States

• Collaborated with departments through communication and planning of arrivals, departures, and amenities.
• Resolved guest issues promptly.
• Knowledgeable in Lightspeed computer systems.

• Developed comprehensive marketing strategies to enhance brand awareness and drive customer acquisition.
• Conducted market research to identify trends and opportunities, providing a foundation for data-driven decision-making.
• Led brand development initiatives, collaborated with cross-functional teams to define brand positioning and messaging.

Bloomington, Indiana, United States

• Collaborated with the leadership team to understand event objectives.
• Provided custom event solutions to satisfy goals.
• Created detailed event timelines, checklists, and run-of-show plans to ensure seamless event execution.
• Oversaw event marketing and promotion, including flyer distribution and social media outreach.
• Conducted assessments and contingency planning.

Indianapolis, Indiana

• Managed guest registration.
• Provided concierge services.
• Utilized Colleague Advantage and Opera computer systems.

Fishers, Indiana, United States

• Audited income during the registration process.
• Assisted with lobby clean-up.
• Insured concierge service.

Noblesville, Indiana

• Helped customers customize their wardrobe by helping them choose outfits and motivate purchases
• Helped tidy racks during and after customer overflow

Noblesville, Indiana

• Stayed on top of server availability and table turnover to make accurate decisions about seating locations
• Answered phones politely and promptly, accurately recording and confirming reservations.

Noblesville, Indiana

• Answered telephone to provide establishment information and take party reservations
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs

Fishers, Indiana

• Maximized customer satisfaction by assisting customers to complete purchases, locate items, and sign up for reward programs

Bachelor Of Science In Recreation, Tourism, Hospitality & Event Management

Activities and Societies: Delta Phi Epsilon, Phi Eta Sigma Honor Society, Women Empowering WomenMinors in Business & Marketing

Academic Honors High School Diploma

Activities and Societies: FFA, DECA, Symphony Orchestra, Pep Band, Wind Ensemble, Tennis team