Ella Smith Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

•Develop and maintain registration websites to ensure a seamless attendee experience.• Manage attendee communications and inquiries, including monitoring inboxes to provide prompt responses and support.• Coordinate rooming lists, handling submissions and updates to ensure accurate, efficient accommodations for all attendees.

Indianapolis, Indiana, United States

• Completed rotations between Sales, Accounting and Human Resources. • Learned new systems such as CVENT, QuickBooks, and in-house application. • Met clients and attended associated network events to maintain relationships. • Assisted in aspects of program design including itinerary and event scheduling.

St Louis, Missouri, United States

• Supported Event Manager by designing Travel Director packets.• Built and managed all inventory and report information for over 300 meetings.• Ensured quality and accuracy of event materials, hotel contracts, and emergency preparedness forms.

Carmel, Indiana, United States

• Supervised 2-5 individuals in bell, valet, and registration.• Led front desk daily operations by instructing and assisting associates.• Conducted employee onboarding.• Created amenities for special events.

Carmel, Indiana, United States

• Collaborated with departments through communication and planning of arrivals, departures, and amenities.• Resolved guest issues promptly.• Knowledgeable in Lightspeed computer systems.

• Developed comprehensive marketing strategies to enhance brand awareness and drive customer acquisition.• Conducted market research to identify trends and opportunities, providing a foundation for data-driven decision-making.• Led brand development initiatives, collaborated with cross-functional teams to define brand positioning and messaging.

Bloomington, Indiana, United States

• Collaborated with the leadership team to understand event objectives. • Provided custom event solutions to satisfy goals.• Created detailed event timelines, checklists, and run-of-show plans to ensure seamless event execution.• Oversaw event marketing and promotion, including flyer distribution and social media outreach.• Conducted assessments and contingency planning.

Indianapolis, Indiana

• Managed guest registration.• Provided concierge services.• Utilized Colleague Advantage and Opera computer systems.

Fishers, Indiana, United States

• Audited income during the registration process.• Assisted with lobby clean-up.• Insured concierge service.

Noblesville, Indiana

• Helped customers customize their wardrobe by helping them choose outfits and motivate purchases• Helped tidy racks during and after customer overflow

Noblesville, Indiana

• Stayed on top of server availability and table turnover to make accurate decisions about seating locations • Answered phones politely and promptly, accurately recording and confirming reservations.

Noblesville, Indiana

• Answered telephone to provide establishment information and take party reservations • Accommodated guests with special needs, including accommodations for child seats and wheelchairs

Fishers, Indiana

• Maximized customer satisfaction by assisting customers to complete purchases, locate items, and sign up for reward programs

Bachelor Of Science In Recreation, Tourism, Hospitality & Event Management

Activities and Societies: Delta Phi Epsilon, Phi Eta Sigma Honor Society, Women Empowering WomenMinors in Business & Marketing

Academic Honors High School Diploma

Activities and Societies: FFA, DECA, Symphony Orchestra, Pep Band, Wind Ensemble, Tennis team