Managing call centre- team of nineteen including reception staff. Managing staff performance, carrying out one to ones and performance reviews. Setting improvement plans and working through staff disciplinary.Managing change and supporting staff.Dealing with customer queries and complaints.Answering queries on tenancies, repairs and rent accounts.Broad knowledge of all areas of the organisation.Managing & carrying out recruitment.Social media management for the organisation.Ensuring staff wellbeing and instructing Health and Safety assessments.Compiling of statistical reports for the Contact Centre and other areas of the organisation.Working closely with other departments and attending meetings at senior levels.Chairing team meetings.Enforcing and adopting the Safeguarding and "Customers who pose a risk" processes. Purchasing Card holder.Trained Fire Marshall until 2017.Office key holder.Approving staff expenses.Agile working.Adopting Data Protection Act.Automatic consideration to equality and diversity in all practices, inside and outside the workplace.

Delivering a high level of customer service and care to residents across Herts, Essex and Bedfordshire. Dealing with an extremely high level of incoming telephone calls and emails to meet daily/ monthly performance targets. Diagnosing and reporting resident repairs. Working alongside Maintenance Contractors. Taking rent payments and discussing rent accounts and arrears. Managing the Social Media demand for the whole company. Using Citrix Applications, Excel, Windows and Word daily. Training and over-seeing new members of staff.

Delivering a high standard of customer service.Managing 3 operational areas (150+ properties) to maximize the rental income for the company and landlords.Working alongside landlords, tenants, Housing Associations and Solicitors to resolve tenancy issues.Arranging and attending Court HearingsDealing with and reading rental accounts.Dealing with the high demand of telephone calls and emails daily and resolving any issues to the best of my ability.

I began working at The White Lion public house in May 2010. I started my job as a kitchen assistant and waitress, helping to carry out tasks and organising meals along side the chef. I also became responsible for checking the large food deliveries that we would receive. However, in April 2011, I moved to bar assistant where I had many different responsibilities within the company.Responsibilities include: Providing services to members of the public in a polite and friendly manner at all times, no matter what the circumstancesDealing with and handling money, particularly within the company's banking and change ordersKey holder responsibilities - opening and closing etcAssisting with training/mentoring new staffOrganising and completion of any other tasks set by my management