Ella Tolladay Email & Phone Number

Leeds, England, United Kingdom

After 10 months I was promoted to CSC maintenance planner whilst still assisting with administrative duties My role includes:• Acting as a first point of contact for Innserve’s technicians, team managers and customers.• Organising and planning work for numerous technicians and service providers around the country.• Planning and organising their day to day activities such as maintenance visits and speaking to the customer to ensure they are ready for the technician’s visit.• Working to agreed timescales to ensure work is completed by the expected time and date.• Administration of technician records such as holidays, absence, meetings and COP & Census processes. • Responding to to requests to book travel arrangements, meeting rooms and hotels when required.• Confidently communicating and forming positive working relationships with technicians and customers alike.• Working under pressure with constantly changing workloads and priorities. • Working on my own initiative and taking responsibility for the decisions made.• Strong team player who wants to succeed.

I worked as a Customer Service Centre Administrator where I have displayed excellent organisational and administrative skills, including:• Creating and updating technician calendars.• Communicating with other departments to organise and keep track hotel and transportation bookings.• Working daily with programmes such as Excel, Word and Outlook.• Having flexibility when completing tasks and working with others to prioritise duties.• Keeping information up to date for the company’s census and code of practise procedures.• Communicating with others in a confident and professional manner, both internally and externally.• Using initiative when necessary, to complete jobs efficiently.

York, England, United Kingdom

Working as an Assistant Manager within a small team in a family business environment to provide excellent service to all customers. As well as assisting in building and changing a businesses’ reputations.•Interacting with customers on a regular basis, contributing to the warm and welcoming environment. • Dealing with any customer complaints or issues in an empathetic, efficient and confident manner. • Opening and closing the pub.• Cash handling processes at the beginning and end of a shift.• Stock control including ordering and rotation.• Scheduling staff rotas. • Event organisation.• Communicating and liaising between teams (kitchen, management, bar) as well as customers to ensure all events are executed seamlessly.• Dealing with sensitive matters such as wakes and funerals in an empathetic manner.• Managing customer confidential information.• Ensuring compliance from team members and public in a Covid Secure environment.• Staff Supervision.• Table cover management.• Social media.

York, England, United Kingdom

My role as Shift Supervisor included:Excellent customer serviceManaging a front of house team of up to 8 plus 4 chefs Handling any complaints in an empathetic and timely mannerOpening and closing the bar.Social media.Promotions for Sales targets.Staff Rotas.Event organisation.Knowledge of Health & safety in the workplace.Stock control.Knowledge of the licensing laws.Up sales of products.

Bachelor Of Arts - Ba, International Fashion Promotion

A three year course developing skills alongside learning in depth aspects about the fashion industry including knowledge of business.

A Levels, English Language And Literature, Textiles, Psychology,