Ella Tolladay Email & Phone Number

Leeds, England, United Kingdom

• After 10 months I was promoted to CSC maintenance planner whilst still assisting with administrative duties My role includes:
• Acting as a first point of contact for Innserve’s technicians, team managers and customers.
• Organising and planning work for numerous technicians and service providers around the country.
• Planning and organising their day to day activities such as maintenance visits and speaking to the customer to ensure they are ready for the technician’s visit.
• Working to agreed timescales to ensure work is completed by the expected time and date.
• Administration of technician records such as holidays, absence, meetings and COP & Census processes.

• I worked as a Customer Service Centre Administrator where I have displayed excellent organisational and administrative skills, including:
• Creating and updating technician calendars.
• Communicating with other departments to organise and keep track hotel and transportation bookings.
• Working daily with programmes such as Excel, Word and Outlook.
• Having flexibility when completing tasks and working with others to prioritise duties.
• Keeping information up to date for the company’s census and code of practise procedures.

York, England, United Kingdom

• Working as an Assistant Manager within a small team in a family business environment to provide excellent service to all customers. As well as assisting in building and changing a businesses’ reputations.
• Interacting with customers on a regular basis, contributing to the warm and welcoming environment.
• Dealing with any customer complaints or issues in an empathetic, efficient and confident manner.
• Opening and closing the pub.
• Cash handling processes at the beginning and end of a shift.
• Stock control including ordering and rotation.

York, England, United Kingdom

My role as Shift Supervisor included:Excellent customer serviceManaging a front of house team of up to 8 plus 4 chefs Handling any complaints in an empathetic and timely mannerOpening and closing the bar.Social media.Promotions for Sales targets.Staff Rotas.Event organisation.Knowledge of Health & safety in the workplace.Stock control.Knowledge of the.

Bachelor Of Arts - Ba, International Fashion Promotion

A three year course developing skills alongside learning in depth aspects about the fashion industry including knowledge of business.

A Levels, English Language And Literature, Textiles, Psychology,