Ella Tootle Email & Phone Number

Texas, United States

Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional mannerDeveloped and maintained strong relationships with customers, resulting in a 40% customer retention rateRun a daily back-ordered item report in order to reallocate inventory through transfer orders from stores to fulfill orders.Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutionsDeveloped and maintained customer service documentation to ensure adherence to customer service standardsMonitored and managed the daily operations of the business, including inventory control, and customer relations

College Station, Texas, United States

Developed and maintained accurate records of inventory levels and transactions, ensuring the accuracy of dataOversaw 7.5 million USD worth in inventoryPerformed regular cycle counts to maintain accurate inventory records and identify discrepancies between physical and system inventoriesMonitored inventory levels and initiated re-ordering as needed to ensure sufficient stock for customer ordersForecasted and planned inventory needs to ensure sufficient stock levels and minimize lost sales due to stock-outsDeveloped and worked to implement a bar coding system that improved inventory accuracy and reduced human errors.

Utilized a computerized inventory control system to improve inventory accuracy.Implemented a new inventory control system that reduced food waste, resulting in significant cost savingsOversaw a team of inventory control associates who completed cycle counts regularly to eliminate inventory discrepancies Prepared audit working papers and schedules to document audit evidence and conclusionsIdentified and reported inventory discrepancies, resulting in improved inventory managementDeveloped and implemented a cycle counting program to ensure inventory accuracy and reduce audit time

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Exceeded sales goals and accomplished business objectives by promoting target products.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Completed inventory counts to verify stock levels and forecast future needs for the store.

Pensacola, Florida, United States

Provided positive first impressions to welcome existing, new, and potential customersImplemented up-selling strategies such as recommending accessories and complementary purchases to boost revenueEducated fellow associates on market trends and stayed up to date on forecastsAnswered customer questions regarding sizing, accessories, and proper care for merchandise