- Successfully manage the day to day operations of a lively ceramics studio, overseeing a dedicated team and managing the customer’s experience- Responsible for liaison between senior management and internal teams, communicating all feedback, and creating comprehensive schedules to ensure all targets are met- Implement new processes, including a new online booking system, the company's first stock management system and a new external booking and sales process, which has resulted in a huge reduction in staff work time and an increase in bookings- Integrated a new ticketing and receipt system, - Maintain a welcoming and well organised work environment for my team, ensuring team morale and productivity remain consistently high- Created all training material and manage the training of all staff members- Designed, launched and maintain the company’s new website- Led the procurement and coordinated the installation of new studio equipment- Manage entire recruitment process, including writing job specs, advertising, screening, interviewing and onboarding of new staff members- Effectively leading the customer experience through client engagement, addressing enquiries, managing feedback and ensuring a high level of client satisfaction- Oversee online sales process, including product listings, work allocation & scheduling, quality control and dispatch of commissioned ceramic artwork- Lead marketing and promotional efforts, in social media, email, SEO and print- Devise, plan and teach a series of workshop lessons for both adults and children- Successfully coordinated with external contractors for maintenance and property improvements, ensuring timely completion and minimised disruptions- Ensured full GDPR compliance, maintaining data protection policies and adapting practices in line with changing regulations- Champion of team culture; supporting and developing others. Promoting a positive atmosphere in the team

- Implemented office management strategies, including the integration of digital tools for task tracking and project management, resulting in increased team productivity and streamlined operations- Cultivated a positive office atmosphere, encouraging team collaboration and engagement through team-building activities and morale-boosting initiatives- To facilitate the company’s rapid growth, I documented and trained staff on the standards of procedure for order fulfilment, stock management and customer service- Managed all customer service and communication streams: live chat, social media, phone and in-person meetings- Responsible for unifying a consistent and targeted brand voice and content across marketing streams, including the website, social media and email marketing- Led the research, trialling and recruitment of new suppliers for bespoke products- Effectively coordinated with external workmen and service providers, ensuring seamless entry to the building while minimising disruptions to daily operations- Managed the procurement, delivery, and installation of office furniture and equipment, optimising the workspace for improved productivity and comfort- Maintained a well organised inventory of office supplies, promptly replenishing stock as necessary

With a broad knowledge in art and design, I have taken on a range of opportunities across various industries. These experiences have developed my problem-solving abilities which I apply to my current role.Sue Bicknell DesignMarket Researcher & Copywriter- Researched and presented aspects of the proposed brand identities for new product lines.- Created market research reports for clients.- Developed successful product packaging copy for a range of clients.- Provided briefs and critiques where required to other designers.Various: Yamination, Stitches & Glue, Aardman AnimationsPuppet & Set Maker- Engaged in production planning, I created schedules for projects, working to agile timelines, to ensure they were completed efficiently and within deadline.- Worked in a fast-paced team in the creation of specialist costumes and puppets for stage, screen and CGI.- Created of a series of sets and poseable figures for social media advertising campaigns.

- Coordinating with suppliers, I managed material purchasing and workshop maintenance- Assisted teaching staff with various administrative tasks, including organising schedules, preparing materials, and managing department communication, contributing to a streamlined and efficient teaching environment- Liaised between teaching and facilities team to ensure classes were taught within COVID-safety guidelines with minimal disruption- Managed and maintained COSHH and CLEAPSS documentation- Led all technical demonstrations to students and staff members in the faculty- Supported teachers in the preparation and presentation of practical sessions- Independently initiated and ran weekly workshop sessions for student’s skill development- Worked with students to prepare their portfolios and personal statements for university applications

- Brand ambassador for Swarovski and Bill Skinner.- Designed and produced promotional print material, flyers and banners.- Worked with the e-commerce team to create a cohesive in-store/online shopping experience.