Ella Zhao Email and Phone Number

• Taught children and young adults whose skills ranged from elementary to university level courses• Negotiated fees and communicated feedback with parents, established consistent returning meet ups to encourage improvement• Subjects taught included English, Math, and Science• Assisted over 30 returning clients and family

• Consulted and communicated with clients on desired illustrations and designs, negotiated fees accordingly• Illustrated for a public memoir that has since been published• Intuitive with most digital art programs including Photoshop, Paint Tool SAI, and Clip Paint Studio• Fulfilled over 100 requests with 100% satisfaction rate

• Assisted with the publication of 2023 Report on Sustainability and Climate Report, including ESG DI, Glossary, data verification and review process.• Lead the FTSE4Good Disclosure (FY 2022)• Lead the Dow Jones Sustainability Index Disclosure (FY 2022)• Lead other disclosures such as Bloomberg, MSCI, Equileap and Refinitiv.• Designed refinement of disclosure prioritization tool to ensure team efficiency.• Supported benchmarking work to ensure disclosure is aligned to global standards.

• Coordinated in-person, online, and pre-orders over phone to provide a smooth customer experience• Translated menu during service to broaden customer base• Handled foods, closing shifts and kitchen duties• Serviced over 300 customers daily during the peak summer season

• Supervised and engaged with family and children ranging from the ages of 9-16 on a 5-day, 24 hours basis • Taught basic art skills, basic ecology, canoeing, tent-building, as well as team-building games • Guided mountain hikes, maintained fires, and cooked and helped maintain campground cleanliness• Worked closely with both junior and senior staff, assisted in Chinese translation when welcoming children and family• Mediated in interpersonal conflicts with children and managing any health or diet related concerns.