Ella Anderson Email & Phone Number

Belfast, GB

Belfast, Northern Ireland, United Kingdom

Galway Metropolitan Area

• With over four years of service at Ireland's largest baby store, I have honed a versatile skill set that encompasses various aspects of customer service, product knowledge, and team leadership. My tenure has equipped.
• Customer Service Excellence: Providing exceptional customer service through various channels including phone, live chat, and email, addressing inquiries promptly and courteously.
• Efficient Order Processing: Handling web orders efficiently by processing and packing them for shipment to ensure timely delivery to customers.
• Product Knowledge Mastery: Demonstrating extensive knowledge of all stocked products, including their functions and features, to assist customers in making informed purchasing decisions.
• Car Seat Expertise: Fitting car seats into vehicles and identifying any issues or concerns customers may encounter during the purchasing process.
• Personalised Customer Assistance: Assisting customers in finding products tailored to their needs and ensuring their satisfaction by providing recommendations for long-term usage.

Galway, County Galway, Ireland

Worked as a Research Assistant in the UNESCO Child and Family Research Centre under the School of Political Science & Sociology. My role involved assisting Principal Investigators in their application for the Marie Skłodowska-Curie Actions Doctoral Network European Grant.This involved 7 Beneficiaries and 23 Associated Partners.

Galway Metropolitan Area

As a Research Assistant, I have conducted numerous literature reviews, created literature tracking databases, and assisted in the referencing and editing of a European Research Council Advanced Grant application.

Galway, County Galway, Ireland

Since 2016, I've completed a variety of projects with the UNESCO Research Centre. My experience began as a youth researcher, conducting research and compiling information which explored young peoples perception and knowledge of Tusla Child and Youth Services in Mayo and how young people wanted to receive information, as part of the Mayo Tusla Youth.

Unesco Child And Family Research Centre

Worked as a Research Assistant for NUI Galway, under the UNESCO Child and Family Research Centre. Adapted the Youth as Researchers Training model into an online model that could be distributed to members of the GAA. This training was adapted for GAA Generations- a youth researchers project that promotes and records intergenerational conversations with.

County Galway, Ireland

Gained invaluable skills in assisting and informing customers. Comfortable answering phone calls and assisting customers on a 1 to 1 basis. In this job, I helped to maintain store cleanliness and appearance, merchandising, and cleaning the stock room when necessary. Proficient at tills having previously performed exchanges as well as refunds and deposits.

County Galway, Ireland

In Smyths, I learned how to deal with a busy shopping atmosphere and process transactions in a timely manner. Responsibilities included facing off and preparing the store for reopening in the mornings. Working here during the Christmas period helped to develop an appreciation for quality customer service.

Master Of Arts - Ma, International Relations

Classes Taken: • Theories and Issues in International Relations • Contemporary Security • Global Terrorism • Research Methods and Design •.

Erasmus, Political Science And Government

Modules and results in Test Scores below.

Bachelor Of Arts (International) With Joint-Honours In Law And Sociology And Politics, Liberal Arts And Sciences/Liberal Studies, 2:1 Overall, 1:1 In Sociology And Political Science

Activities and Societies: Computer Society- PR OfficerModules and results in Test Scores below.

Foundation Certificate, Youth Leadership And Community Action, First Class Distinction

English, Irish, German, Maths, Construction Studies, Religion Studies, History, Chemistry, And Lcvp