SaaS CRM Product Leader(Chief Customer Officer)--HangZhou CityWho we are >• Startup team culture, , working on the AI and big date empowered customer service solution and product for the most complex e-commerce business, including Taobao, Tmall, B2B, Cainiao, AliExpress, etc.• Hackathon, data and technology driven, customer focus are our product DNA• Diverse team structure from Baidu, Tencent, startups, MNC, Silicon ValleyWhat we are working on >• An 7*24 customer rep empowred by AI, to serve million customers' requests per day• A workspace with full Intelligence Augmentation to empower our customer rep to serve our customers• A SaaS CRM Product for the market of Million enterprises and Billion end users.Whom we are looking for >• Remarkable record of Zero to One product• A Growth hacker, solid data analysis skills• Willing to take challenge, love to invent from scratch• Visionary product leader , Passion of building unique products• Customer focus, aggresive on roadmap, agile on delivery• Team player, able to figure out critical path to success• 5 years of experience on enterprise SaaS product• E-commerce product experience is a plusHow you survive >• As a product brain to work with a team of tech geeks• Focus on your customers, understand the market and your competitors• Figure out the product vision, responsible for MRD and PRD• Work with team to deliver products on an agile and effective manner• Rollout the most disruptive SaaS CRM on e-commerce domainIf you are interested in this position, please contact me via: chenghua.zj@alibaba-inc.com