Ella Phillips Email & Phone Number

Stoke-On-Trent, Gb

United Kingdom

Managing a multi-million budget portfolio of external customer projects across multiple industry sectors (Insurance, Financial Service, Logistics, Automotive, Communications, Healthcare) for a Global leading content services provider (ECM) with a range of on premise and cloud-based technologies SaaS, solutions and services. Achievements and responsibilities*Successful delivery of a diverse range of large-scale enterprise technology projects within a professional services organisation to time, scope and budget while attaining high utilisation rates.*Delivery of an improved accounts payable process for a large global logistics customer.*Leading large teams of global Delivery Consultants across multiple programmes/projects using strong leadership and coaching skills, resulting in high performing teams.*Leading an internal project review of the Hyland Project Methodology and introducing Agile Project Management, resulting in consistency in governance and methodologies.

Hampshire, England, United Kingdom

A global leader in contact lenses, Manufacturing the widest range of soft contact lens prescription options.Implementation of the OneVision programme global ERP system project. Providing standardisation and transparency across systems and processes.Achievements and responsibilities*Developing the project plan, managing implementation and testing activities.

Newbury, Berkshire, United Kingdom

Leading large scale Vodafone group transformation programmes following Safe Agile framework, simplifying the needs of Vodafone business to enable its digital evolution.Achievements and responsibilities*Project managing the implementation of a data governance structure for the Data 1st programme delivering consistent master data, underpinned by strong governance and data architecture, enabling the digitisation of the customer journey. *Programme Lead for Agile feature preparation and PI planning.

Winchester, Hampshire, United Kingdom

Managing strategic transformational projects across the organisation using various methodologies - Project Management, Business process improvement, Change Management, Agile and Waterfall methodologies. Achievements and responsibilities*Project managing the implementation of award-winning business and technology transformational projects through service design and process improvement.*Identifying and delivering tactical improvements to systems and processes releasing Children's Services staff from bureaucratic processes to spend more direct time working with families.*Leading internal team projects to improve innovation and continuous improvement techniques such as game storming and a department huddle board. *Interim programme management role, implementation of Office 365 across all HCC directorates.

Staffordshire, England, United Kingdom

Project Managing large scale corporate ICT solutions, leading to a reduction in council costs. Achievements and responsibilities*Initial set up of the Business Analyst function from governance, ways of working, interactions with other teams, processes and templates, which led to the increase in team size.*Leading the transition and improvement of 180 contact centre and back-office processes to a new CRM integrating into mainframe systems (using APIs) within a 6-month timescale. Working with senior management to agree project deliverable and Business leads for subject expertise.*Developing a digital by default offering via a new corporate website with online forms which reduced inbound calls.*Implementation of Dynamic resource scheduling (DRS) mobile working and online scheduling to enable a flexible mobile workforce, resulting in simplified process and cost savings. *Designed various online forms for use with internal staff to remove paper forms and improve business processes.

Manchester, United Kingdom

Trained by McKinsey Management Consultants to lead 12-week transformation projects using lean methodologies across RBS departments. Creating a sustainable continuous improvement culture by mentoring team managers and senior management teams. Achievements and responsibilities*Coaching SMEs, Team Managers and Operational Managers in lean working styles including identifying TOM, operational improvements, managing teams in a lean environment using daily huddle board with targets and team goals. *Improvement of the current account cheque process by implementing a new business process which led to a reduction of errors and processing time.*Identified BPR waste and duplication in the Business collections and recoveries teams through user observations.*Stepped up to the Senior Business Transformation Change Agent covering holiday leave with positive feedback from internal and external teams.

Staffordshire/Manchester

Managing large and complex, cross functional dual brand process improvement change projects following Lean Six Sigma and DMAIC methodologies to analyse operating models, identify root causes of problems or waste within business areas or end-to-end processes. Achievements and responsibilities* Developed and piloted an in-house training program with an external consultancy company (Catalyst Consulting) Projects delivered with this methodology won the 2011 British Quality Foundation award for ‘process improvement’ and the North of England Excellence award 2011 for ‘innovation’. * Delivered annual costs savings of £90k through reducing incoming calls by 30% across multi brand, cross functional operations through the introduction of an SMS update service to Mortgage customers. * Improved efficiency in mortgage processing time by 30% across multi brand functions, by reduction of non-value adding process steps and a new improved structure to mortgage assessments. * Delivered annual cost savings of £144k through analysis of cash flow trends reducing deliveries within the Britannia branch Network. * Effective and successful stakeholder management from to senior management level across business functions to promote a sustainable culture of business and process improvement. * Coaching SMEs and junior project team members.

Staffordshire, England, United Kingdom

Role and achievements carried over to Co-operative Group due to a take over.

Newcatle Under Lyme

Stoke On Trent

Crewe, United Kingdom

Stoke On Trent

Newcastle Under Lyme

Newcastle Under Lyme

Certificate In Business Analysis Practice, Business Analysis, Pass

Prince2, Project Management, Completed

Activities and Societies: The key features of PRINCE2 are a: •focus on business justification •defined organisation structure.

Lean Six Sigma Training

Completed a training programme to Green Belt level

Accounting And Finance

Association of Accounting Technicians (AAT) NVQ Level 4 Technician

A Level

Gcse