Ella Eichenberger Email & Phone Number

Peoria, Az, Us

United States

- Reconcile settlement of complex Staples accounts (each $2m-$20m/wk, total $367m/yr). Success necessitates consistent account review while resolving multiple layers of embedded issues, such as: customer receipt of BHN invoices/adjustments, unapplied payments, short payments, commission rate changes, promotional pricing, SKU setup on customer side, etc.- Brought Staples B&M account current from $1.2m of unsettled credit/debit transactions, and .COM from $3.3M past due since 2018 to >$500k• Built rapport and direct communication with external customer accountants while retaining internal account manager buy-in• Improved accuracy of settlement reconciliations• Resolved 180 outdated commission rates directly resulting in additional $410k of revenue- Monitor 35 additional customer accounts, ensuring no payments are missed (each $1-$1m/wk)- UAT for High Radius Collections (third-party A/R management software): verified customer data & open balances tied with ERP, emails could be sent/received, validated proper functioning of account status features

Phoenix, Arizona

- Participated actively in interview/selection of my replacement, made recommendations for workload re-assignment, and organized/lead training (incl. updated SOPs) of replacement/new hire and existing team members.- Analyzed contracts for billables, implemented data reporting, and built controls to accurately and timely invoice for 48 manual workstreams -- 7470/$400m invoices per year across 11 business units for 1282 customers (last 12m)- Streamlined multiple processes: utilized upload technology vs GUI (FTI .csv), CashStar (template/consistency), eGift API Fee (reduced touchpoints from Settlement.Adjustments to FTI), Frame Relay (from SO to FTI, saved 1 hr/mo), Merchant Commission (restructure invoicing process, saved 12 hr/mo; accrual saved 50 min/period), A/P Automation- Valued Billing Subject Matter Expert (SME) and go-to for processing manual workarounds as BHN experienced growing pains from implementations and new offerings. • ongoing UAT for CSP (in-house transactional receivables software) • Customer Service (CSR/IVR) Fees & Processing Transaction Fees (identified late Dec2021, $436k last 6m, $728k/yr 2023) • Portico migration to Hawk Marketplace (~2021, incl. update reporting Custom&Cobrand and Renewal) • ERP migration from DAX2009 to D365 (Jun2020) where responsible for designing User Acceptance Testing (UAT) scenarios, assist with third-party integration including Bottomline (invoice template and automated delivery) and Vertex (tax automation), and enhancement recommendations. • Custom & Cobrand (2020, 1 to 3 fulfillment houses, unbilled $117k) • Merchant Commission (new database/reporting)- Replied to and managed high-volume mailboxes (500+ emails/week)

Phoenix, Arizona

Defined the new BES Billing Analyst role as company rapidly expanded through 13 mergers & acquisitions. With focus on GAAP compliance, improved quality control, and safeguards, established 30+ manual invoicing procedures & SLAs, researched historic billing and contracts ($20k in missed SSL fees), and implemented revenue recognition accruals ($210k impact)

Phoenix, Arizona, United States

- Investigated in MS Access flagged settlement transactions ($25m) and worked with multiple teams (setup of customer account, banking, UPC) to resolve the existing issue and prevent future problematic transactions- Managed customer information (company/division/store, address, email, payment terms) for global partners. Updated 760k records, and created 70k new customers in 3 months

Anthem, Arizona

- Maintained great relationships with the members- Managed daily transactions for the gym + purchases- Checked in members to the fitness center

Phoenix, Arizona, United States

- Managed the procurement services inbox, provided historic invoices, contracts and data files upon request - Examined pricing in contracts and invoicing, issuing refunds when applicable

Phoenix, Arizona Area

Managed CEO calendar, handled 30+ daily calls, organized and prepared client wealth management & tax files

Anthem, Arizona

- Completed H&R Block Tax Preparation Course in 2012 - Maintained 500+ client files, prepared federal & state tax returns for individuals and small businesses

Bachelor'S Degree, Finance And Economics, 3.92

Activities and Societies: Delta Mu Delta

Business