Senior Customer Success Associate
Current- Host webinars for groups of 40+ attorneys, delivering comprehensive demonstrations and insights on product functionalities.- Manage the help chat, providing timely and accurate responses to legal recruiters, university career counselors, and legal candidates. - Average response time - 15s, average customer satisfaction rating - 98.8%- Manage postings on our Forward job board, including over 500 1L and 2L summer associate positions ensuring comprehensive opportunities for law students.- Lead training sessions and onboardings for law schools and universities, ensuring thorough understanding and effective use of the platform.- Craft and distribute product deployment emails, working with product and engineering teams to communicate updates to customers.- Aid in leading candidate marketing efforts on TikTok @flo.forward