Gabriella Graham Email and Phone Number
At the age of seven, I received a copy of "Ella Enchanted" by Gail Carson Levine. It marked my first real journey into the written word. . . and I devoured every page. I poured over the world Levine had woven together, got lost in it, reveled in it.In one fell swoop, I had fallen in love with reading. Later, the immersive storytelling of video games would likewise win my heart. But the roles of audience member and consumer weren’t enough.My desire to build my own worlds and stories grew. Today, with over 10 years of diverse customer service roles at my back and a passion for writing ingrained in my core, I blend a unique sense of customer awareness with content development to craft engaging stories for your clientele. My thirst for genuine growth and new challenges brings me to today. My practiced attention to detail compliments office administration while a simultaneously imaginative and informative authorial voice feeds company newsletters and various marketing materials. In the pursuit of growth, I’ve also spent the past years honing and expanding my skills with a keen emphasis on adaptability, organization, and interpersonal communication. And I have no intention of slowing down. These lessons—combined with a background that ranges from manual labor to retail to the food and beer industry to journalism to administrative work to content development—guarantee an open mind and innovative solutions to your company needs. My primary focus is the path forward.When I’m not working on my career, I’m (still) reading, writing, gaming, hiking, or eagerly tracking down dragons. (No, that last one’s not a metaphor. Yes, I do mean the fire-breathing variety.)So feel free to reach out and share your journey with me! Stories are my bread and butter, after all.
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CopywriterStructure Advertising & Creative AgencyColumbus, Ga, Us -
Service AdvisorKia Autosport Of Columbus Sep 2024 - PresentColumbus, Georgia, United States
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Client Care CoordinatorKia Autosport Of Columbus Mar 2024 - Sep 2024Columbus, Ga• All-purpose auto dealership and service center.• Responsible for direct customer communication and scheduling, in person as well as via live chat, e-mails, and phone.• Supported various dealership departments simultaneously: service, sales, finance, and office & administration. Required familiarity with sales and service especially in order to provide outstanding service to clients in both sectors.• Supervised inventory maintenance for immediate client needs.• Personally contributed to optimizing client care department efficiency by partnering with direct supervisor to improve existing processes and procedures by utilizing excellent organizational skills as well as computer literacy. These efforts improved record accuracy, accessibility of critical automotive information, and reduced overall time required to complete regular daily tasks.• Required working knowledge of Reynolds and Reynolds management software, as well as Kia® specific web applications for digital records and customer care.• Promoted to Service Advisor after 6 months.
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CopywriterStructure Advertising & Creative Agency Feb 2021 - PresentRemoteA branding, creative and advertising/marketing agency based outside Philadelphia, Pennsylvania.Responsible for creative and competitive copy generation, including both short and long form writing. Work thus far includes everything from brand taglines to print news articles to website copy. -
Managing PartnerHot Wings Express, Inc Sep 2022 - Dec 2023Phenix City, Alabama, United StatesResponsible for FOH management for a fast casual restaurant. In addition to day-to-day operations, duties extended to marketing and administrative tasks.• Direct supervisor responsible for front end employees, primarily cashiers and customer service roles.• Re-organized front end operations to promote efficiency and streamline tasks to promote attentive customer service for an enhanced guest experience.• Restaurant management extended to kitchen responsibilities in the generation of new recipes for regular and rotating menu specials.• Required intimate knowledge of restaurant operations and procedures including both front and back-of-house positions. Marketing encompassed design and copy for all social media posts, digital and printed menus, in-house posters, community engagement, and local business partnerships to increase sales.• Prior to hiring, the business had virtually no online presence. Customer outreach pertained to Facebook, Instagram, and Google. Social accounts included local ad campaigns.• Sole manager of the Google Business account, including actively responding to all customer reviews and feedback.Administrative tasks encompassed active communication with off-site accountant, payroll, scheduling, expense tracking, accounts payable, and more.• Included working directly with restaurant ownership in order to launch a new POS system (i.e. Toast) and customer loyalty program.• Responsible for building out the menu in its entirety within that new POS system, in addition to managing promotional discounts.
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Freelance CopywriterSt. Mark'S Episcopal Church Oct 2022 - Mar 2023Lagrange, GaContinued design, copywriting, and editing in regards to both print and digital newsletters.
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Parish AdministratorSt. Mark'S Episcopal Church Dec 2020 - Sep 2022Lagrange, Georgia, United StatesResponsible for sole management of parish office, from administrative duties to marketing communications:• Direct support of immediate supervisor, i.e. the Rector.• Required management of sensitive documentation and records as well as general inventory.• Responsible for direct customer communication via e-mail, phone, and office visits.• In one month's time, took over multiple weekly newsletters from an outside vendor to streamline and improve church communications, including a complete revamp of design and implementation of brand consistency across key communication categories.• Required consistent website updates, from calendar events to new pages to uploading web resources for optimal accessibility during the pandemic.• Additional ownership of all print resources, such as the monthly mailed newsletter, weekly worship bulletins, and special event materials for widespread distribution.• Demanded working knowledge of the comprehensive Microsoft Office Suite, social media platforms such as Facebook and Instagram, MailChimp, WordPress, and ACS database software.
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Account Coordinator And Content WriterPrecise Design Group Jul 2018 - Oct 2019Allentown, Pennsylvania AreaPrimary responsibilities fell under two departments, Account Coordination and Marketing.Account Coordinator:• Directly supported Lead Account Manager and/or Installation Supervisor in all duties, including new customer contracts and overseeing job progress directly from start to finish.• Duties ranged from administrative to supervisory. Position required interaction with all departments and intimate understanding of project phases and customer needs. Coordination developed into a leadership role requiring scheduling (meetings, job reviews, etc). Maintained work documentation ranging from detailed account spreadsheets, meeting notes, initial quotes to sales orders, while following up on receivables and invoice payments with customers.• Responsible for direct customer communication, via e-mail and phone.• Required working knowledge of Sage accounting software and the new Global Shop ERP databases.Content Writer:• Content writing encompassed professional blogging, monthly newsletters, and technical writing for the company website and various other marketing materials.• Developed and assisted with social media calendars under Marketing Manager.
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Administrative AssistantPrecise Design Group May 2018 - Jul 2018Allentown, Pennsylvania• Commercial interior design company, specializing in design, manufacturing, and installation services • Admin position supported various departments, from accounts payable to account coordination to marketing, in various clerical and other duties.• Responsibilities included, but were not limited to: front desk reception, record keeping, maintaining upkeep of shipping & receiving data via PeachTree software, business communication, data entry, blogging, content writing, and assisting with social media.• Rewarded Employee of the Month from Express Employment before being directly hired.
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Senior Game AdvisorGamestop Feb 2018 - Sep 2018Allentown, PennsylvaniaOmnichannel video game retailer providing hardware, physical and digital software, accessories, mobile and consumer electronics products and other merchandise.• Keyholder position directly supporting the management team in a supervisory capacity.• Duties included, but were not limited to: opening and closing the store, handling both in- and out-going shipments, cashier maintenance, bank deposits, customer service, building company planograms, and inventory counts.• Consistently met and exceeded sales goals set by corporate while acquiring positive customer feedback. -
Server/Closer & TrainerIron Hill Brewery & Restaurant Apr 2016 - Aug 2017Newark, DeCasual yet upscale restaurant that serves its own company crafted beers.• Responsible for providing a quality dining experience to all guests while directly supporting the management team in a supervisory capacity.• Increased restaurant sales via informative and genial service.• Consistently demonstrated efficient prioritization and completion of simultaneous tasks, from upholding safety and sanitation standards to table maintenance to stocking to active shift leadership.• Successfully led five craft beer centered sales contests while retaining excellent customer feedback via online surveys, comment cards, and restaurant reviews on various platforms.• Promoted to Closer and Trainer in less than 3 months. -
Customer Service SpecialistCds Global (Via Express Employment Professionals) Sep 2015 - Jan 2016Easton, PaPrimarily maintained record keeping for a business process outsourcing and customer data management center.• Trained for proficiency in multiple departments, upon occasion simultaneously: Autism Speaks, Toys for Tots, Rodale Books, etc. • Constant training in company specific software, applications, and procedures.• Required rapid environment data entry. • Maintained high confidentiality with sensitive customer information.
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JournalistGameskinny Oct 2015 - Dec 2015Atlanta, GaCollaborative online publishing company with a focus on the gaming industry.• Participated in the Journalist Training Program's 2015 winter session.• Required a minimum of five articles per week for nine weeks, as well as a minimum view count to maintain good standing within the program. • Required mastery of various articles types (i.e. guides, opinion pieces, news, etc.).• Seven articles were promoted and featured on the main page of the website during the internship.
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Cafe BaristaBarnes & Noble, Inc. Sep 2014 - Sep 2015Whitehall, PaHigh volume café that operates as a lounge within a corporate book store.• Responsible for building collaborative relationships among all coworkers and building good rapport with customers.• Increased café sales with product knowledge and up-selling initiatives.• Maintained high standard of store cleanliness, product presentation, and customer service alike.• In addition, responsible for: stock maintenance, training, cashier maintenance, receipt of inventory shipments, upholding safety and sanitation standards, and building company planograms. -
Sub-Contractor CoordinatorGary L. Ebert & Co. May 2010 - Aug 2013Allentown, PaPrivate painting and home improvement business.• Worked per diem over the course of the academic year to regular full-time hours during the summer.• Managed business relationships, revised legal contracts for new employees, and actively problem-solved with direct supervisor to ensure a positive reputation in the community.• Responsible for schedule management, payroll reports, record keeping, and various other administrative tasks including the upkeep of office supplies.• Balanced administrative tasks with onsite manual labor, primarily painting.• Required strong organizational and communicative skills.
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To-Go SpecialistRed Robin May 2011 - Jul 2012Allentown, Pennsylvania AreaFamily themed, gourmet-burger restaurant.• Responsible for training new FOH employees. • Scheduled multiple positions’ weekly hours under managerial supervision.• Opening/closing FOH while strictly maintaining “cash drawer."• Coordinated solid communication between coworkers and customers alike.• Required efficiency in handling a wide variety of tasks simultaneously, including inventory and stocking maintenance, cashier maintenance, and customer service. • Optimal performance contributed to multiple raises, multiple employee-of-the-month awards, and a promotion in less than one year.
Gabriella Graham Skills
Gabriella Graham Education Details
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English -
General Studies -
Louis E Dieruff High SchoolHigh School Diploma
Frequently Asked Questions about Gabriella Graham
What company does Gabriella Graham work for?
Gabriella Graham works for Structure Advertising & Creative Agency
What is Gabriella Graham's role at the current company?
Gabriella Graham's current role is Copywriter.
What schools did Gabriella Graham attend?
Gabriella Graham attended University Of Mary Washington, Lehigh Carbon Community College, Louis E Dieruff High School.
What skills is Gabriella Graham known for?
Gabriella Graham has skills like Writing, Communication, Online Journalism, Customer Service, Customer Engagement, Editing, Creative Writing, Customer Satisfaction, Blogging, Sales, Data Entry, Microsoft Office.
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Gabriella Graham
Direct Sales Representative (Crm) At Abbott | Certified Personal Fitness TrainerBurlington, Wa5chipotle.com, medtronic.com, bsci.com, viacyte.com, abbott.com -
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