Gabriella Graham Email & Phone Number

Columbus, Ga, Us

Columbus, Ga, Us

Columbus, Georgia, United States

Columbus, Ga

• All-purpose auto dealership and service center.• Responsible for direct customer communication and scheduling, in person as well as via live chat, e-mails, and phone.• Supported various dealership departments simultaneously: service, sales, finance, and office & administration. Required familiarity with sales and service especially in order to provide outstanding service to clients in both sectors.• Supervised inventory maintenance for immediate client needs.• Personally contributed to optimizing client care department efficiency by partnering with direct supervisor to improve existing processes and procedures by utilizing excellent organizational skills as well as computer literacy. These efforts improved record accuracy, accessibility of critical automotive information, and reduced overall time required to complete regular daily tasks.• Required working knowledge of Reynolds and Reynolds management software, as well as Kia® specific web applications for digital records and customer care.• Promoted to Service Advisor after 6 months.

Remote

A branding, creative and advertising/marketing agency based outside Philadelphia, Pennsylvania.Responsible for creative and competitive copy generation, including both short and long form writing. Work thus far includes everything from brand taglines to print news articles to website copy.

Phenix City, Alabama, United States

Responsible for FOH management for a fast casual restaurant. In addition to day-to-day operations, duties extended to marketing and administrative tasks.• Direct supervisor responsible for front end employees, primarily cashiers and customer service roles.• Re-organized front end operations to promote efficiency and streamline tasks to promote attentive customer service for an enhanced guest experience.• Restaurant management extended to kitchen responsibilities in the generation of new recipes for regular and rotating menu specials.• Required intimate knowledge of restaurant operations and procedures including both front and back-of-house positions. Marketing encompassed design and copy for all social media posts, digital and printed menus, in-house posters, community engagement, and local business partnerships to increase sales.• Prior to hiring, the business had virtually no online presence. Customer outreach pertained to Facebook, Instagram, and Google. Social accounts included local ad campaigns.• Sole manager of the Google Business account, including actively responding to all customer reviews and feedback.Administrative tasks encompassed active communication with off-site accountant, payroll, scheduling, expense tracking, accounts payable, and more.• Included working directly with restaurant ownership in order to launch a new POS system (i.e. Toast) and customer loyalty program.• Responsible for building out the menu in its entirety within that new POS system, in addition to managing promotional discounts.

Lagrange, Ga

Continued design, copywriting, and editing in regards to both print and digital newsletters.

Lagrange, Georgia, United States

Responsible for sole management of parish office, from administrative duties to marketing communications:• Direct support of immediate supervisor, i.e. the Rector.• Required management of sensitive documentation and records as well as general inventory.• Responsible for direct customer communication via e-mail, phone, and office visits.• In one month's time, took over multiple weekly newsletters from an outside vendor to streamline and improve church communications, including a complete revamp of design and implementation of brand consistency across key communication categories.• Required consistent website updates, from calendar events to new pages to uploading web resources for optimal accessibility during the pandemic.• Additional ownership of all print resources, such as the monthly mailed newsletter, weekly worship bulletins, and special event materials for widespread distribution.• Demanded working knowledge of the comprehensive Microsoft Office Suite, social media platforms such as Facebook and Instagram, MailChimp, WordPress, and ACS database software.

Allentown, Pennsylvania Area

Primary responsibilities fell under two departments, Account Coordination and Marketing.Account Coordinator:• Directly supported Lead Account Manager and/or Installation Supervisor in all duties, including new customer contracts and overseeing job progress directly from start to finish.• Duties ranged from administrative to supervisory. Position required interaction with all departments and intimate understanding of project phases and customer needs. Coordination developed into a leadership role requiring scheduling (meetings, job reviews, etc). Maintained work documentation ranging from detailed account spreadsheets, meeting notes, initial quotes to sales orders, while following up on receivables and invoice payments with customers.• Responsible for direct customer communication, via e-mail and phone.• Required working knowledge of Sage accounting software and the new Global Shop ERP databases.Content Writer:• Content writing encompassed professional blogging, monthly newsletters, and technical writing for the company website and various other marketing materials.• Developed and assisted with social media calendars under Marketing Manager.

Allentown, Pennsylvania

• Commercial interior design company, specializing in design, manufacturing, and installation services • Admin position supported various departments, from accounts payable to account coordination to marketing, in various clerical and other duties.• Responsibilities included, but were not limited to: front desk reception, record keeping, maintaining upkeep of shipping & receiving data via PeachTree software, business communication, data entry, blogging, content writing, and assisting with social media.• Rewarded Employee of the Month from Express Employment before being directly hired.

Allentown, Pennsylvania

Omnichannel video game retailer providing hardware, physical and digital software, accessories, mobile and consumer electronics products and other merchandise.• Keyholder position directly supporting the management team in a supervisory capacity.• Duties included, but were not limited to: opening and closing the store, handling both in- and out-going shipments, cashier maintenance, bank deposits, customer service, building company planograms, and inventory counts.• Consistently met and exceeded sales goals set by corporate while acquiring positive customer feedback.

Newark, De

Casual yet upscale restaurant that serves its own company crafted beers.• Responsible for providing a quality dining experience to all guests while directly supporting the management team in a supervisory capacity.• Increased restaurant sales via informative and genial service.• Consistently demonstrated efficient prioritization and completion of simultaneous tasks, from upholding safety and sanitation standards to table maintenance to stocking to active shift leadership.• Successfully led five craft beer centered sales contests while retaining excellent customer feedback via online surveys, comment cards, and restaurant reviews on various platforms.• Promoted to Closer and Trainer in less than 3 months.

Easton, Pa

Primarily maintained record keeping for a business process outsourcing and customer data management center.• Trained for proficiency in multiple departments, upon occasion simultaneously: Autism Speaks, Toys for Tots, Rodale Books, etc. • Constant training in company specific software, applications, and procedures.• Required rapid environment data entry. • Maintained high confidentiality with sensitive customer information.

Atlanta, Ga

Collaborative online publishing company with a focus on the gaming industry.• Participated in the Journalist Training Program's 2015 winter session.• Required a minimum of five articles per week for nine weeks, as well as a minimum view count to maintain good standing within the program. • Required mastery of various articles types (i.e. guides, opinion pieces, news, etc.).• Seven articles were promoted and featured on the main page of the website during the internship.

Whitehall, Pa

High volume café that operates as a lounge within a corporate book store.• Responsible for building collaborative relationships among all coworkers and building good rapport with customers.• Increased café sales with product knowledge and up-selling initiatives.• Maintained high standard of store cleanliness, product presentation, and customer service alike.• In addition, responsible for: stock maintenance, training, cashier maintenance, receipt of inventory shipments, upholding safety and sanitation standards, and building company planograms.

Allentown, Pa

Private painting and home improvement business.• Worked per diem over the course of the academic year to regular full-time hours during the summer.• Managed business relationships, revised legal contracts for new employees, and actively problem-solved with direct supervisor to ensure a positive reputation in the community.• Responsible for schedule management, payroll reports, record keeping, and various other administrative tasks including the upkeep of office supplies.• Balanced administrative tasks with onsite manual labor, primarily painting.• Required strong organizational and communicative skills.

Allentown, Pennsylvania Area

Family themed, gourmet-burger restaurant.• Responsible for training new FOH employees. • Scheduled multiple positions’ weekly hours under managerial supervision.• Opening/closing FOH while strictly maintaining “cash drawer."• Coordinated solid communication between coworkers and customers alike.• Required efficiency in handling a wide variety of tasks simultaneously, including inventory and stocking maintenance, cashier maintenance, and customer service. • Optimal performance contributed to multiple raises, multiple employee-of-the-month awards, and a promotion in less than one year.

Bachelor Of Arts (B.A.), English

Activities and Societies: Phi Beta KappaGraduated Summa Cum Laude. Member of Phi Beta Kappa. Overseas Study Program: Five weeks in Bath.

Associate Of Arts (A.A.), General Studies

Graduated Summa Cum Laude

High School Diploma

Activities and Societies: National Honor Society, Key Club, Art ClubGraduated with high honors as Vice President of National Honor.