• Customer Service Representative• Provide Chat and email technical support for Netgear >Supported devices: Router, Wi-Fi adapter, Mesh Systems, Extender, Meural Canvass, Modem, and Applications such as Circle App, Smart Parental Control, Nighthawk app, Orbi App, and ArmorTask and responsibilities;• Provide Networking support, like troubleshooting internet disconnection, slow internet, no internet, network configurations, product installation, app issues, account issues, and service issues, like customer warranty contracts and service contracts.• Endorsed customer escalations to the CCT or customer complaint team about services.• Endorsed customer escalation to level 2 technical and level 3 team technical in issues that need remote resolution and more advanced troubleshooting such as debugging or trying beta firmware.• Walkthrough customers to setup applications they can use for the service offered such as the Circle app and SPC to manage internet use or internet tracking.• Answer inquiries both via chat and email about service costs and features for Circle, Armor, and SPC• Walkthrough customers through email and chat in Armor installation, including VPN setup• Provide suggestions through chat or email, on what to use for network upgrades and setup• Answer inquiries through email and chat about product information, compatibility, and network-related questions such as about Wi-Fi technology, mesh system, and product versions.• Sales-Offers Pro support warranty-This is hardware and extended warranty for in-warranty customers• Sales-Offers Premium support options-This is the support extended warranty- for out-of-warranty customers• Send follow-up emails for unresolved cases, open cases, and disconnected chats to make sure that the issue is resolved or they need more support.TOOL:-Sales Force-Omni Channel

• Customer Service Representative• Provide Technical support for Xfinity/Comcast customers• Handles Xfinity service activation and online repair• Set up technician Appointments for Xfinity service repair and activation.• Offer Internet, TV, Telephone, and Mobile Service for upgrades• Process online upgrades for customers services and plans• Process online shipment for TV boxes and Internet Modem• Provides best and longtime service resolution to every call handling

-Marketing-Create social media marketing tools such as infographics -Provide training such as Photoshop and video making (basic using Filmora and PowerDirector)-Assist employees in all admin works-Research articles connected and helpful for our training-Visit schools and companies to offer or discuss training offered-Editing