Ellaine Chan Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

Since starting as a full stack developer, my role has evolved into the primary DevOps and infrastructure specialist on the team.- Drive the design and implementation of our AWS cloud solutions using Infrastructure as Code (IaC) with Terraform, CloudFormation, AWS SAM templates- Create and maintain CI/CD pipelines on Jenkins- Deploy microservices to Kubernetes using Helm- Full stack development with Node.js, primarily with maintaining React.js and GraphQL projects

British Columbia, Canada

Supporting BCIT Centre for Applied Research and Innovation (CARI) in establishing a new centre of excellence for IoT.

Vancouver, Canada Area

Market Insights reports are a feature provided by Realtor.com that enables agents to email real-time, local market information (powered by MLS data) to their clients.I worked on the service to generate and send out these reports, with AWS and Node.js.I also contributed to the React.js front-end as new features were added.

Vancouver, Canada Area

Vancouver, Canada Area

As Global Governance Manager, I was focused on improving and monitoring the quality of V&C’s (Vendor and Contract Management) global services to its internal customers within each region:I oversaw the global team of regional Category Managers and provide guidance and support to ensure business requirements are met on time and on marginProvided training and leadership to Category Manager team in strategic sourcing, negotiation, contract reviews and vendor related issues Proactively sought after areas of improvement and implement operational controls to increase efficiency and service quality.Measured quality and performance and create related management reporting for V&C

Vancouver, Canada Area

As a Category Manager I sourced, created, and built relationships with vendors around the globe including North America, Europe, Asia and South America with a focus on IT services. Negotiated terms and rates to acquire cost savings and ensure business requirements were met.

Vancouver, Canada Area

Responsible for identifying, vetting, negotiating and fulfilling contractor and vendor requests for all departments, but primarily for the Professional Services group. Day-to-day activities include ongoing communication with vendors, administering contracts (NDA, MSA, SOW) and matching contractors with projects as per requirements provided by the delivery team. Assist in all other areas of the Operations team as required, such as projecting the Operations cost for the fiscal year, keeping track of departmental spending, creating documents for Operations department procedures and processes, and occasional projects such as a new office build.

Vancouver, Canada Area

Revamped the company's file repository system within Alfresco and managed the project from beginning to end. Conducted interviews with each department head to gather requirements, designed new structures and procedures, and worked closely with an Alfresco developer to implement the improvements. Introduced the changes in a company wide presentation upon completion.

Surrey, British Columbia

Addressed taxpayer inquiries of their tax assessments and delivered timely and accurate answers by researching and analyzing information on internal databases. Overcame communication obstacles through the application of soft skills such as clarifying, paraphrasing, probing, and adaptation to different communication styles.

Vancouver, British Columbia

Delivered exceptional and consistent customer service experience. Engaged in customer conversations to understand financial needs and identify sales opportunities. Prepared daily branch reports and balanced cash totals.

Diploma, Computer Systems Technology (Data Communications Option)

Bachelor Of Business Administration (B.B.A.), Management Information Systems And Operations Management