Mid Market Customer Success Manager💥 Deliver lasting first impressions to customers💥 Help our customers reach their goals utilising Pleo💥 Ensure our customers fully utilise Pleo as a spend management solution💥 Retain & grow happy customers

Develop and manage sustainability data systems that meet current and emerging requirements for regulatory, climate and ESG reporting.• Manage the data collection & calculation of Group Emissions Inventory across Scope 1, 2 & 3 in line with Coats’ SBTi (Science Based Targets initiative) validated targets. • Develop submission and delivery plan for SBTi Net Zero Targets• Building Life Cycle Analysis of key products• Consistently exceeded lead & opportunity generation targets in our sales region• Manage and improve ESG reporting & review process

Building on the relationships I have developed with our Customers over the last 4 years at Coats Digital, I have been able to deliver key wins & help them achieve their strategic goals.• Manage key customer requirements to deliver against their business strategy• Secured increase development resource to deliver a new module & sold to Customers• Consistently exceeded lead & opportunity generation targets in our sales region• Responsible for managing Customer upgrades from Vision Classic to VisionPLM SaaS• Lead the definition of an advanced scope of VisionPLM in line with the Coats PLC sustainability agenda to deliver to market.

Following 2 years as an Implementation Consultant I joined the Sales Team to provide Pre-Sales technical support. My role quickly diversified over 3 areas: Pre-Sales, Account Management and Product Development including the strategic progression of PLM.• Manage and update sales models and scripts with monthly release functionality• Conduct discovery sessions with prospects to build a strong understanding of their processes and pains• Build and present custom demos to prospects• Manage Account Management meetings and progress development requests through the Product Team• Manage both clients and colleagues to progress post Go Live projects• Progress Strategic items internally by managing workshops and coordinating key owners across the business

Planning the implementation of the software solutions, including scoping and coordination of resources required.Being able to quickly understand complex and sophisticated processes and adapt these to effectively deliver a robust solution were essential to the success of the project.Managing project deliverables in line with the project plan ensuring a consistent level of recording and managing project issues and escalating where necessary.Managing project scope and change control and escalating issues where necessary in line with the PRINCE2 methodology.Providing regular status reports to the project sponsor(s), ensuring issues were managed as required.Delivering solution training and implementation services within the defined budget and timeline.Managing project schedules, meetings and strict project deadlines.Manage single or multiple projects streams, whilst maintaining an excellent level of communication across the business's.Take ownership of potential issues and resolve them to the customer’s satisfaction.Provide immediate and outstanding customer service.

At Studio 104 we provide a dedicated, high end service supplying exclusively designed uniforms to hotels, restaurants, beauty and leisure spas, the financial sector, facilities and management services and corporate events.I was responsible for a wide variety of processes, supporting many departments within the company; Responsibilities: • Sales Support: Lead for event organisation; including on-site client presentations, location photo- shoots and organising final fitting events at the client’s location.• Customer Liaison: Support - Key customer point of contact through the entire process from sales pitch, design approval and final delivery.• Product Development: Lead for developing bespoke accessories and support for uniform range development; including managing technical documents (B.O.M, range plans) and fittings. • Project Management: Supporting in critical path management through status tracking and active intervention to avoid slippage.• Procurement: Lead for fabric & trim sourcing, negotiating and purchasing both samples & production materials.• Supplier Management: Identifying suppliers, agreeing cost plans and managing agreed delivery compliance. Regular domestic and overseas suppliers’ factory visits for quality inspection reviews and relationship building.• Implementation: Lead the coordination of the final delivery of finished product to the warehouse for quality inspection and final customer delivery. • Marketing: Lead for direct marketing and social media, support in managing & updating the company website • General administration: Lead for day-to-day book keeping using Xero, organising IT support and general admin duties

Responsible for a number of processes including raising daily Purchase Orders through Oracle databases and solving and amending issues with invoices. • Working out and publishing the daily finance handling. • Calculating and publishing the weekly payroll analysis. • Publishing the working time directive for the employees hours.