- Handling complaints and inquiries through WhatsApp Business and moderating webinar group events with 80+ group member.- Responsible for company client requests, from meetings to share the Terms of Reference, budget negotiations, to the process of creating confirmation letters, quotations, and invoices.- Processing B2C orders through Order Online and adding data to the Podia platform.- Creating briefs for YouTube, Spotify, and online course recordings for up to 3 hours duration.- Designing simple thumbnails for YouTube, Spotify, and Reels using Canva and Capcut.- Developing content plans, copywriting, simple editing, and scheduling content on Later for platforms such as YouTube, Instagram, Spotify, LinkedIn, and TikTok.- Managing the schedule and availability of the CEO/founder for various services; private coaching, company training, endorsements, and speaking events.- Reporting monthly data for course orders, company leads, and social media insights (Instagram, YouTube, Spotify).- Performing additional assignments from the CEO/founder to support business operations, including research and gathering insights.

- Collecting 200+ homestay, campsite, tour provider, and workshop data for acquisition purposes in a week.- Reporting constraints, analysis, and data collection on a daily basis and at any time- Approaching and acquiring merchants as partners, including pitching to them through meetings.- Helps to supervise and evaluate interns in social media content creation and strategic partnership.

- Resolves customers and merchants issues in a timely and efficient manner by WhatsApp, Call, Message, Instagram, Telegram, and Email.- Collaborates with other departments as needed to resolve any issues.- Provides accurate information about products and services to customers.- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times.- Logistic Supports: Making and informing customer notes to driver, monitoring package tracking, follow up to third party delivery if there is any problem, sort delivery data, and generate reports to the CX Team.- Gathering feedback by making surveys, following up on issues, and recording complaints for future improvement.- Setting notification by web to user application for reminder order and corporate balance once a week.- Maintain customer satisfaction by broadcasting feedback in a certain time.- Participate in post mortem and make objective and key result for the CX team every quarter to support the company's goals.

- Handling B2B and B2C complaints and inquiries in an efficient time.- Mediate for problems between customers and sellers, and resolve based on the terms of the application.- Handling customers who commit fraud against valid promotions.- Collaborate with related teams to solve customer problems in a transparent work environment.

- Provide the best solutions for customer complaints and inquiries through digital channels (Twitter,Facebook and Livechat) using Social Media Platform according to the Average Handle Time.- Create case reports, escalating and calculating problems with team.- Follow up case to the third parties according to Service Level Agreement.- Successfully build an effective communication and good relationship with customers : Become the bestNet Promoter Score based on customer satisfaction survey on Twitter @MyXLCare and @ask_AXIS in2021 from 200+ agents.

- Make and serve more than 40 cups of drinks according to customer orders per shift (7 hours).- Provide excellent service form customer request.- Recommend best seller products and promos that apply to customers.- Manage merchant's online food delivery account.- Responsible for recording daily income reports and stock opname.

- Provide menu recommendations including new menus and monthly promos to increase customerbuying interest.- Ensure the served menus accordance with customer request.- Responsible for daily income and customer order reports.- Manage orders from merchant accounts in online food delivery apps.

- Increase sales of cosmetic and health products in accordance with individual and team monthly targets at entry level- Advise products that suit customer needs based on skin conditions and customer health conditions- Participate in training activities to get to know more about products and know the latest developments from the company regarding promotions and new products- Invite 6 new members in 3 months to join the team for further increase sales