Talent Development: Foster specialist growth through coaching and mentoring, providing regular feedback, and conducting live coaching sessions to identify and address skill gaps.Departmental Support: Collaborate with the supervisor to develop and manage the department, contributing to strategic planning and implementation.Performance Management: Conduct performance evaluations, set clear objectives, create personalized development plans (PDPs), and provide ongoing support to enhance team member capabilities

Compliance Training: Deliver training on internal audit processes and policy adherence to ensure regulatory compliance within customer due diligence and responsible gaming departments.Performance Development: Provide ongoing training, feedback, and coaching to enhance team member performance and accuracy.Training Plan Development: Collaborate with team leaders/supervisors to create personalized training plans aligned with individual needs and job responsibilities.Quality Assurance: Review accounts to verify accurate sign-offs, statuses, and adherence to FIAU regulations.Fraud Prevention: Identify and investigate suspicious behaviour, taking appropriate actions based on risk assessments.Case Management: Assist in the investigation, reporting, and ongoing monitoring of suspicious transactions, as well as the compilation of due diligence documentation.

Customer Due Diligence (CDD): Thoroughly examine customer-provided documentation (bank statements, payslips, tax returns, etc.) to assess financial sustainability. Compile detailed reports outlining income, expenditure, and affordability levels.Customer Profiling: Construct comprehensive customer profiles using background checks, social media analysis, and public records to accurately identify potential risk factors.Anti-Money Laundering (AML): Analyze account activity for suspicious patterns, identifying and reporting AML red flags in accordance with FIAU guidelines.Gambling Addiction Prevention: Scrutinize financial data and customer profiles for indicators of gambling addiction, escalating concerns to protect vulnerable individuals.Politically Exposed Persons (PEPs) and Sanctions Compliance: Conduct PEP and sanctions checks, and monitor financial transactions for money laundering risks associated with the iGaming industry.

Staff Management: Assign and oversee staff duties during shifts, providing ongoing support, guidance, and performance feedback through verbal communication and call/chat audits.Compliance and Risk Management: Ensure adherence to national and international laws and regulations mandated by Arringo, conducting thorough customer due diligence (KYC).Relationship Building: Foster strong, trusting relationships through open and collaborative communication.Communication Framework: Develop and implement effective communication procedures, guidelines, and policies.