As a Customer Engagement Manager at Trustpilot, I develop and implement onboarding strategies that empower our clients to effectively collect, manage, and leverage customer feedback. I have a strong background in sales and operations, having worked at DHL for over four years, where I gained valuable skills in customer service, communication, and negotiation. I also hold multiple certifications in Salesforce Lightning, API Documentation, and SheCodes Basics, demonstrating my interest and aptitude in technology and coding.In my current role, I collaborate with various cross-functional teams to provide comprehensive support and solutions tailored to each client's unique needs. I build strong relationships with clients, fostering trust, and ensuring long-term satisfaction and engagement. I also contribute to product development by providing valuable customer insights and feedback from onboarding experiences. I am passionate about helping businesses grow and succeed by harnessing the power of customer feedback.
Listed skills include Leadership, B2C, Social Media, International Trade, and 16 others.