Ella Marks Email & Phone Number

San Francisco, California, Us

- Lead marketing campaigns and programs for Salesforce Admins- Craft campaign messaging and create supporting content including presentations, web pages, blog posts, video, social promo, and more.- Manage email newsletter to 150k subscribers by selecting content and writing copy.- Manage admin.salesforce.com website by creating landing pages, writing web copy, and overseeing SEO projects and improvements. - Present key programs and resources to large audiences at Salesforce Events.- Support Salesforce Admin presence at events, including selecting sessions, preparing speakers, managing staffing, and collecting feedback.- Pioneered a new keynote format at Dreamforce 2022 that featured live product demos and interactive in-person and online Q&A.

San Francisco, California, Us

Build, execute, and report on multi-channel campaigns focused on Salesforce Admins.- Partner closely with Developer Relations advocates and marketers to co-launch release campaigns 3x/year. - Increased Salesforce Admin Release campaign “Learn MOAR” performance 87% YoY. Partner with Product Managers, Marketers, and Salesforce Trailblazers to create campaigns, programs and content that empower and enable Salesforce Admins.- Presented a Salesforce Demo in the Dreamforce '21 Admin Keynote to a live audience of 500+ and virtual audience of over 7k.- Produced 18 30-min webinar-style episodes in 2021 by partnering with product experts and trailblazers.- Produced two new customer videos remotely for Dreamforce '21. - Program owner for SEO, partnering with Admin Evangelists and product experts to optimize content and website pages for organic performance. Increased organic traffic 15+% YoY.- Authored six blog posts for the Salesforce Admins Blog.Manage monthly email newsletter for Salesforce Admins by prioritizing content submissions, copywriting, staging, and testing monthly sends.Interface with outside creative and paid media agencies.Currently enrolled in Salesforce Accelerate leadership program for aspiring people leaders. Winner of 2021 Technology, Marketing, and Product All-Star Award.

San Francisco, California, Us

Built, executed, and reported on multi-channel campaigns focused on Salesforce Admins, including 3 cross-channel Salesforce Release campaigns per year.Program owner for the Admin live streaming program under Trailhead Live, ensured that admins received top-notch, relevant webinar content one to two times per month.Developed Salesforce product expertise to share product-focused content and campaigns with Admins. Managed and maintained parts of the Salesforce Admins website.

San Francisco, California, Us

Used insights from 300+ customers to inform new simplified internal messaging for the Salesforce Customer Success Group. Launched an internal trail certification, communication strategy, and accompanying global activations to enable global employees on the value of customer success. Certified over 9,500+ Salesforce employees. Ran customer success group marketing's first user generated content social campaign with 34k impressions, 1.1k engagements, and over 125 Salesforce tips shared. Created a video highlighting these tips for the Customer Success Keynote at DF19. Created programmatic approach to release marketing for Summer ’20 Release highlighting top features and services releases.

San Francisco, California, Us

Created content – blogs, bylines, Ebooks, and presentations – to teach customers about the resources, programs, and experts that customers help customers achieve their goals with Salesforce.Produced 10 bylines for President of Customer Success and executive team. Managed Customer Success Breakout Session at World Tours including content creation, speaker enablement, and content delivery. Presented to audiences upwards of 250 attendees.Onboarded 1200+ customer success new hires by presenting Professional Services in CSG Bootcamp.

San Francisco, California, Us

Managed executive invites and, talent and vendor management, and onsite support for customer success executive experience at Dreamforce 2017.Built and maintained blog submission process and strategy to highlight important how-to content and thought leadership. Increased Salesforce Blog presence by 42% YoY. Increased newsletter downloads by 297%.Obtained core product knowledge through Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certifications

New York City, Ny, Us

Represented Comcast NBCU to company executives, clients and high-profile guests at the 2016 Olympics in Rio de Janeiro. Managed guest expectations regarding travel, Olympic events, and tours. Was chosen to accompany executives and high-profile guests on private tours and various Olympic events.Performed a variety of office tasks including guest services, event set-up and administrative support while using Portuguese to communicate with Brazilian employees.

Trained to workshop student writing and speech in a variety of disciplines. Held drop in hours each semester at the Center for Teaching, Learning, and Research.

Worked in the Office of Residential Life researching college policies and reviewing residential life policies. Supervised employees to ensure they did not interfere with other Middlebury College programs such as the Middlebury Language Schools. Responsible for creating a sense of community in a residence hall of summer employees. Mediated conflicts between roommates and hallmates and planned events and activities for workers during the evenings and weekends.

I served as a mentor to first year Middlebury College students. My responsibilities included planning and leading various events and assisting first year students with the college transition. I fostered a sense of community on a hall with forty first year female college students.

Political Science Major, Portuguese Minor

Beginning Portuguese Language

Education record