General Notary services:• Guardianship/ Adoption forms• Sport liability waivers• Religious exemption forms• Motor vehicle forms• Tow service documents.• Verification of residencyLoan Signings:• Refinance• Buyers/seller's package• Heloc• Home equity signing• Reverse mortgage• VA Loans• Vehicle transfersSenior documentation support• Power of Attorney• Advance medical directives• Trusts• Last will & testament• Hospitals• Rehabilitation facilities• Nursing homes

Assist Unit Managers in projects and initiatives as assigned● Research and resolve escalated customer complaints via various channels● Solve complex or escalated account issues● Think outside the box to find best solution for the customer's situation● Partner with internal and external departments to ensure effective handling of accountresolution● Provide feedback for performance improvement or recommendations related to process,policy, procedures, and quality● Research escalations, missing statements, and check issues

Management Coverage Review Department of 150 employees with a direct management of 10 supervisors· Oversee daily client deliverables by managing staffing levels to maximize productivity and cost effectiveness· Weekly Invoice and Revenue management· Coordinate Inventory orders, office supplies and travel arrangements for Client visits· Create monthly business reviews and present to Site Director and Regional Director and Client· Ensure all team members understand the objective and work together to achieve monthly goals· Data verification and maintaining employee files· Event planning for Company events and special projects.· Managing monthly metrics and strategize on new methods to achieve them by setting productivity targets· Running day-to-day operation, ensuring adherence to contractual obligations, metrics and performance goals