o Coordinated a team of employees from a variety of countries and backgrounds to facilitate teamwork, communication, and long- and short-term project completiono Supervised both housekeeping and front desk teams and mediated interpersonal miscommunicationso Provided front desk and housekeeping expertise to train employees on proper protocol when cleaning rooms and public areas, building manifests, acquiring on-property vehicle training, interacting with impolite employees, and submitting tour inquiries with local vendors for employee tourso Coordinated with maintenance team to open and shut down rooms for the season effectively, communicate maintenance issues to be resolvedo Filled and submitted Injury, Illness, and Incident reports in regards to housekeeping and front desk teams, as well as employee residents of Denali Shared Serviceso Communicated with other leadership teams for laundry and recycling pick up and drop off to maintain a clean environment with supplies needed to maintain flipping roughly 90 beds a day while holding company values of Sustain Alaska and the Yukono Maintained organization and kept inventory of housekeeping supplies necessary to ensure consistent flow of chemicals and paper products for team and general employee useo Received training and trained housekeeping team to responsibly, effectively, and efficiently clean incidents including biowasteo Expanded the End of Season donation program recipients to include textile recycling programs and personal care donation programs

- Accurately and promptly handled customer checkout process- Effectively assisted customers in navigating store and finding books during their shopping experience- Engaged with customers in a positive and approachable manner to optimize the customer experience- Successfully processed customer transactions during several high-traffic times- Assisted in receiving and unpacking store orders- Assisted in price allocation of textbooks to be used at Princeton University for the Spring 2024 semester- Cold-called publishers to retrieve updates for statuses on purchase orders and estimated arrival dates for orders- Curated the large book display in the front window for January and February

o Coordinated a team of employees from a variety of countries and backgrounds to facilitate teamwork, communication, and long- and short-term project completiono Supervised both housekeeping and front desk teams and mediated interpersonal miscommunicationso Provided front desk and housekeeping expertise to train employees on proper protocol when cleaning rooms and public areas, building manifests, acquiring on-property vehicle training, interacting with impolite employees, and submitting tour inquiries with local vendors for employee tourso Coordinated with maintenance team to open and shut down rooms for the season effectively, communicate maintenance issues to be resolvedo Filled and submitted Injury, Illness, and Incident reports in regards to housekeeping and front desk teams, as well as employee residents of Denali Shared Serviceso Communicated with other leadership teams for laundry and recycling pick up and drop off to maintain a clean environment with supplies needed to maintain flipping roughly 90 beds a day while holding company values of Sustain Alaska and the Yukono Maintained organization and kept inventory of housekeeping supplies necessary to ensure consistent flow of chemicals and paper products for team and general employee useo Received training and trained housekeeping team to responsibly, effectively, and efficiently clean incidents including bio waste

• Assisted and answered employee questions via text, call, and in-person, regarding daily life, events, excursions, housing, arrivals, departures, and health and safety, quickly and simultaneously while delegating requests to the appropriate teams• Created and checked in employee arrivals daily, greeting everyone with a smile and directing employees to assigned housing, and answering questions about arrival and starting employment• Answered employees’ questions regarding departures, including the various methods of transportation out of the area, and checking employees out of housing daily• Coordinated with local tour vendors to schedule employee compensated tours to encourage employees to explore Alaska and to help tour vendors receive more guest tours as a result• Worked with a contracted medical team to keep a list of employees that tested positive for COVID-19, Influenza, Norovirus, and any other medical concern that would require isolation from the general public, to ensure that isolated employees stayed in isolation and received anything they needed, including but not limited to food and linens• Started, followed up, and filled out Illness/Injury/Incident report forms when needed and scanned completed forms to the appropriate team• Trained with the employee housing housekeeping team to understand what would be asked of them from the front desk. Worked with the housekeeping team to ensure that housing and employee areas were clean, safe, and restocked with the needed supplies• Logged data for employee tour information, food and beverage end-of-month inventory reports, housing assignments for rail and driver employees visiting daily, and archived the information into the daily manifest folder • Kept lists of employee names and phone numbers that were interested in taking the weekly employee shuttle to Fairbanks and created the manifests for shuttle drivers and archival records

o Accurately and promptly handled customer checkout processo Effectively assisted customers in navigating store and finding products during their shopping experienceo Engaged with customers in a positive and approachable manner to optimize the customer experienceo Maintained a clean, safe, and well-stocked store for customers during their shopping experienceo Successfully processed customer transactions during several high traffic times

-Created biweekly pieces centered around a different topic monthly.-Photographer for the Black & Brown Love Series

- Accurately and promptly handled customer checkout process- Effectively assisted customers in navigating store, campus, and finding products during their shopping experience- Engaged with customers in a positive and approachable manner to optimize the customer experience- Maintained a clean, safe, and well-stocked store for customers during their shopping experience- Maintained order and stock of clothing and food- Processed and fulfilled online orders- Successfully processed customer transactions during several high traffic times