Elle C. Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Building data-centric solutions and addressing reporting needs for maintenance and flight operations teams

• Developed a Python function app for enhanced fraud detection by analyzing flight manifests and notifying security teams of risky bookings using a risk scale, significantly mitigating financial risks and enhancing.
• Co-developed a Swift app for ground staff, streamlining flight operation reporting and enhancing data reliability.
• Executed the integration of staff data to a new employee travel app, simplifying the management of employee profiles and eliminating manual data entry.
• Improved reporting processes by automating 80% of ECATS reports efforts, slashing the time requirement from 16 monthly hours to one and facilitating compliance with regulatory standards.
• Initiated and managed the deployment of an enterprise-wide Power BI app, designing and maintaining a suite of dashboards and reports. This platform provided comprehensive operational insights across various departments.
• Kick started the creation of an analytical framework for fuel consumption, working with data found across multiple platforms like Azure SQL Databases and Cosmos NoSQL databases, aiding in operational decision-making.

Calgary, Alberta, Canada

• Analyzed and visualized data in Power BI related to customer experience and airports, such as contact center response times, baggage handling, deflection rates and other various KPIs.
• Leveraged deep understanding of SQL and DAX to build out custom reporting capabilities within multiple business units within the organization.
• Built Logic Apps in Azure to automate a variety of processes inside the organization, which eliminated multiple manual processes, including automated baggage and flight reporting for airport personnel.
• Developed linear regression models for predicting call centre volume and passenger loads based on historic data using Microsoft Fabric and Azure Databricks, and maintained ML models using MLFlow and MLOps best practices.
• Rebuilt content pages for the Lynx Air website with HTML, CSS and JS, using UX design best practices to create an interactive and easy to navigate experience for customers.
• Led the acquisition, building, and launch of the airline's new chatbot. This allows customers to achieve a variety of self service functions including finding information about customer bookings, resending of boarding.

Calgary, Alberta, Canada

- Led change management, communications, and project coordination efforts to implement new processes and training materials for the Customer Experience team- Oversaw content management and conducted a revamp project for the Experience department, using data and surveys to prioritize employee-centric design and functionality in our KMS- Analyzed data and.

Calgary, Alberta, Canada

Building a brand new training program for CX from the ground up at an up-and-coming Canadian banking fintech.

Calgary, Alberta, Canada