Ellen A. Email & Phone Number

Vancouver, Canada Area

Vancouver

Burnaby, Bc

Provides excellent customer service to customers considering cancellation of services. Assists customers with resolving underlying issues so that cancellation of services is unnecessary. Provides knowledgeable and efficient service to customers regarding their Wireless, Cable, Internet and Home Phone services. Strives to resolve all customer issues on one call, following up on account to complete processes when needed. Happily assists co-workers when asked about processes, services, products and more.

Provided friendly and efficient service to customers over the phone. Assisted customers in deciding type of vehicle to rent for their moving, or travel plans. Made reservations for customers for car and truck rentals. Maintained tracker for specialty vehicles to ensure maximum rental opportunities. Promoted sales and specials to customers. Assisted co-workers with specifications on vehicles customers inquire about. Filled in for manager when they were away.

Reviewed and processed Player Withdrawals, Player-to-Player Transfer, Cash Transfers, and Deposits efficiently and accurately. Created cheque batches, formatted and double-checked before submitting cheques for mailing. Assisted with email support when needed. Mentored and assisted other cashiers when asked. Adjusted to policy changes as necessary. Worked as a team with other cashiers to ensure all transactions are processed as quickly and accurately as possible. Assigned duties and watch queues to ensure proper coverage as Cashier Traffic Analyst.

Provided friendly and efficient phone and email assistance to PayPal Community Members. Including assisting with password retrieval, payment and website issues. Educated and provided information about the PayPal product and how it works to Customers. Assisted with Help Desk calls when needed, helping other agents resolve issues. PayPal Debit Card (FDR) access reset debit cards and answered debit card related questions for customers and Tier 1 and 2 agents. Awarded ‘Starburst Award’ for exceeding customer expectations and commitment to excellence. Received additional Customer Satisfaction Awards.