• Ensured successful IT delivery of new margin processing tool used across teams in the US, UK, and Asia through detailed reporting and transparency, consensus building, and influence of key stakeholders • Identified staffing gaps by conducting an excel-based time study and creating relevant reports for executive leadership, which led to the onboarding of 5+ FTE across 3 departments engaged in a core banking transformation program • Responded to critical production defect resulting in 100+ out of balance workstations and $20M in reconciliation differences by communicating key impact trends in support of request for remediation support • Developed and prioritized a business case for system enhancements by leveraging production data and producing reports to inform and obtain support from project management and executive/global leadership • Prepared data transition statistics to inform product owners of usage of recently launched derivatives platform, which identified trends across 7 offices/100 users globally and was used to gain support for additional end user training sessions • Communications Lead, Global Corporate Social Responsibility (CSR): launched internal website to increase exposure of program, developed quarterly newsletters, and established metrics reporting standard to outline impact assessment for Partner stakeholders • Pro Bono Projects: completed business process improvement project for international non-profit, developed and facilitated financial literacy course for foster care non-profit

• Supported the implementation of an enterprise software system for 2 State Agencies engaged in licensing activities • Led configuration design sessions with Agency stakeholders and process SMEs to develop design documents for 25+ State license types and 5+ retail license components • Prepared report on training environment and coordinated with technical and program leads to lobby for maintenance strategy • Facilitated system training and change management sessions for agency and external stakeholders (100+ end users) • Maximized off shore test team performance by distributing daily metrics and hosting bi-weekly checkpoints • Used excel-based data to inform senior leadership of required time estimates for major project change request

• Supported the implementation of an enterprise software system for 4 State Agencies engaged in licensing activities • Developed system training materials and created prioritization matrix for post go-live updates for stakeholders • Analyzed business process flows to identify training needs and developed user-specific scenarios across 4 Agencies • Informed program and client leadership of priority defects through creation and distribution of defect triage reports• Developed ability to manage change and ambiguity by navigating relationships across varying client/project teams and internal/external stakeholders, and by adjusting to frequently changing go-live/deliverable timelines

Reviewed requests to classify and allocate existing and new positions; provided written analysis of information and recommendations; and developed ability to critically analyze information and provide supporting evidence for recommendations.Received scholarship to attend the 58th Annual Employee Benefits Conference in San Diego, California, hosted by the International Foundation of Employee Benefit Plans.

Drafted correspondence and memos; tracked and researched bills; met with constituents and create correspondence database; managed Assemblyman's schedule of events; established organization system for freshman Assemblyman; and developed interpersonal communication through staff interaction. Nominated for Outstanding Research Paper Award for academic component of internship program.

Supervised experiments and monitored credit awarded to subjects.