Ellen Butcher Dip.Assoc Cipd Email & Phone Number

Chorley, England, United Kingdom

• Analyse workflows and processes across all teams to determine how the company can work better together and deliver improved customer success
• Support the Customer Experience and Transformation Director on reviewing and improving team KPI’s and ensuring that change deliverables are strategic
• Drive customer service excellence by ensuring that customer journeys are tracked and that any customer risks or issues are mitigated/escalated accordingly. Our focus on customer service is our highest priority
• Escalate any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy
• Remove barriers from processes as part of Continuous Improvements
• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’

Chorley, England, United Kingdom

• Analyse workflows and processes across all teams to determine how the company can work better together and deliver improved customer success
• Support the Customer Experience and Transformation Director on reviewing and improving team KPI’s and ensuring that change deliverables are strategic
• Drive customer service excellence by ensuring that customer journeys are tracked and that any customer risks or issues are mitigated/escalated accordingly. Our focus on customer service is our highest priority
• Escalate any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy
• Remove barriers from processes as part of Continuous Improvements
• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’

Chorley, England, United Kingdom

• Analyse workflows and processes across all departments to determine how the company can work better together and deliver improved customer success
• Support and co-ordinate the Sales and Onboarding of executive new business
• Support the Change Director on reviewing and improving KPI’s.
• Escalating any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy
• Removing barriers from processes as part of Continuous Improvements
• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’

Chorley, England, United Kingdom

- Client liaison with a major account- Account setup and system configuration- Sub-venue liaison and management- Statistics analysis and reports

Preston

• Achievements and responsibilities:
• Implemented new I.T. infrastructure including Server, computers, and telecommunications
• Researched, developed and tested I.T. hardware/software and website functionality
• Wrote the GDPR policy and managed I.T. systems compliance in line with Cyber Essentials
• Wrote and implemented website specifications, ensuring integration with our CRM system
• Learnt relevant skills to reduce support costs, downtime, and achieve deadlines

Preston, United Kingdom

• Achievements and responsibilities:
• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Processing mail, phone, email and internet orders
• Handling incoming/outgoing calls
• Debt chasing outstanding payments
• Qualified as a First Aider and Fire Marshall

Preston, United Kingdom

• Achievements and responsibilities:
• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Processing mail, phone, email and internet orders
• Handling incoming/outgoing calls
• Debt chasing outstanding payments
• Despatching customer orders

Leyland, England, United Kingdom

• Achievements and responsibilities:
• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Answering incoming calls
• Maintaining and organising the company filing system
• Organising stationery orders and liaising with suppliers to meet business requests
• Maintaining the company security system

Pass

Project Management, Pass

APM Project Fundamentals (BoK7): • Project management and the operating environment • Project life cycle • Roles and responsibilities in.

Project Management: The Start Of The Project Journey

• Conception: ‘The journey begins’ • Feasibility • Making decisions • Projects: the life cycle, the project manager and success • Software.

Multiple Courses

Various personal development courses: - Interview Skills - Mental Health Support Champion - Self Awareness - LGBT Awareness - Conflict.

Human Resources Development, Cipd Intermediate Certificate Level 5 Diploma

o Managing and Coordinating the Human Resources Function o Employment Law: The purpose of employment regulation and the way it is enforced.

Google Analytics For Beginners, Pass

- Understanding how to create an account, implement tracking code, and set up data filters. - Navigating the Google Analytics interface.

Human Resources Development, Cipd Intermediate Certificate Level 5

o Developing Professional Practice o Employee Engagement o Resourcing and Talent Planning o Using Information in Human Resources.

Human Resources Development, Cipd Foundation Certificate Level 3

o Supporting Individual Learning through Coaching and Mentoring o Recording, Analysing and Using HR Information o Supporting Change within.

Make A Website, Website Development

Building a website from start to finish.

Html & Css, Website Development

Learning the fundamentals of both languages to create visually appealing web pages.

Nvq Level 3 Diploma Apprenticeship, Customer Service, Level 3

Customer Service Management

Customer Relationship Management Training

Nvq Level 3 Advanced Modern Apprenticeship, Business Administration, Level 3

City and Guilds Key Skills Awards: ▪ Communication ▪ Improving Own Learning and Performance ▪ Information Technology ▪ Working With Others

Nvq Level 2 Advanced Modern Apprenticeship, Business Administration, Level 2

10 Gcses, Grade A-C, Including Maths And English