Ellen Butcher Dip.Assoc Cipd Email & Phone Number

Chorley, England, United Kingdom

• Analyse workflows and processes across all teams to determine how the company can work better together and deliver improved customer success • Support the Customer Experience and Transformation Director on reviewing and improving team KPI’s and ensuring that change deliverables are strategic• Drive customer service excellence by ensuring that customer journeys are tracked and that any customer risks or issues are mitigated/escalated accordingly. Our focus on customer service is our highest priority• Escalate any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy• Remove barriers from processes as part of Continuous Improvements• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’• Track project and Continuous Improvement performance/delivery• Support the Customer Experience and Transformation Director on the delivery of projects using the project lifecycle and project management tools• Support the Customer Experience and Transformation Director in maintaining the Change Roadmap ensuring that deliverables are in line with the business strategy

Chorley, England, United Kingdom

• Analyse workflows and processes across all teams to determine how the company can work better together and deliver improved customer success • Support the Customer Experience and Transformation Director on reviewing and improving team KPI’s and ensuring that change deliverables are strategic• Drive customer service excellence by ensuring that customer journeys are tracked and that any customer risks or issues are mitigated/escalated accordingly. Our focus on customer service is our highest priority• Escalate any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy• Remove barriers from processes as part of Continuous Improvements• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’• Track project and Continuous Improvement performance/delivery• Support the Customer Experience and Transformation Director on the delivery of projects using the project lifecycle and project management tools• Support the Customer Experience and Transformation Director in maintaining the Change Roadmap ensuring that deliverables are in line with the business strategy

Chorley, England, United Kingdom

• Analyse workflows and processes across all departments to determine how the company can work better together and deliver improved customer success • Support and co-ordinate the Sales and Onboarding of executive new business• Support the Change Director on reviewing and improving KPI’s. • Escalating any risks and issues that may impact on the delivery of a project or impacts the ability for business to deliver on its strategy• Removing barriers from processes as part of Continuous Improvements• Champion Continuous Improvements across the business supporting teams with the delivery of ‘quick wins’• Track project and Continuous Improvement performance/delivery• Supporting the delivery of significant projects using the project lifecycle and project management tools• Maintaining the Change Roadmap ensuring that deliverables are in line with the business strategy

Chorley, England, United Kingdom

- Client liaison with a major account- Account setup and system configuration- Sub-venue liaison and management- Statistics analysis and reports

Preston

Achievements and responsibilities:● Implemented new I.T. infrastructure including Server, computers, and telecommunications● Researched, developed and tested I.T. hardware/software and website functionality● Wrote the GDPR policy and managed I.T. systems compliance in line with Cyber Essentials● Wrote and implemented website specifications, ensuring integration with our CRM system● Learnt relevant skills to reduce support costs, downtime, and achieve deadlines● Championed and implemented a new sister website● Managed Amazon/eBay and social media accounts driving engagement and expanding our customer base● Created procedures for software and functionality changes and performed staff training

Preston, United Kingdom

Achievements and responsibilities: ● Presenting a professional and friendly first impression of the firm to all visitors and clients ● Processing mail, phone, email and internet orders● Handling incoming/outgoing calls● Debt chasing outstanding payments● Qualified as a First Aider and Fire Marshall● Provided I.T. support

Preston, United Kingdom

Achievements and responsibilities:● Presenting a professional and friendly first impression of the firm to all visitors and clients ● Processing mail, phone, email and internet orders● Handling incoming/outgoing calls● Debt chasing outstanding payments● Despatching customer orders

Leyland, England, United Kingdom

Achievements and responsibilities:● Presenting a professional and friendly first impression of the firm to all visitors and clients ● Answering incoming calls● Maintaining and organising the company filing system● Organising stationery orders and liaising with suppliers to meet business requests● Maintaining the company security system● Meeting organisation● Running professional errands

Pass

Project Management, Pass

APM Project Fundamentals (BoK7): • Project management and the operating environment • Project life cycle • Roles and responsibilities.

Project Management: The Start Of The Project Journey

• Conception: ‘The journey begins’ • Feasibility • Making decisions • Projects: the life cycle, the project manager and success • Software.

Multiple Courses

Various personal development courses: - Interview Skills - Mental Health Support Champion - Self Awareness - LGBT Awareness - Conflict.

Human Resources Development, Cipd Intermediate Certificate Level 5 Diploma

o Managing and Coordinating the Human Resources Function o Employment Law: The purpose of employment regulation and the way it is enforced.

Google Analytics For Beginners, Pass

- Understanding how to create an account, implement tracking code, and set up data filters. - Navigating the Google Analytics interface.

Human Resources Development, Cipd Intermediate Certificate Level 5

o Developing Professional Practice o Employee Engagement o Resourcing and Talent Planning o Using Information in Human Resources.

Human Resources Development, Cipd Foundation Certificate Level 3

o Supporting Individual Learning through Coaching and Mentoring o Recording, Analysing and Using HR Information o Supporting Change.

Make A Website, Website Development

Building a website from start to finish.

Html & Css, Website Development

Learning the fundamentals of both languages to create visually appealing web pages.

Nvq Level 3 Diploma Apprenticeship, Customer Service, Level 3

Customer Service Management

Customer Relationship Management Training

Nvq Level 3 Advanced Modern Apprenticeship, Business Administration, Level 3

City and Guilds Key Skills Awards: ▪ Communication ▪ Improving Own Learning and Performance ▪ Information Technology ▪ Working With Others

Nvq Level 2 Advanced Modern Apprenticeship, Business Administration, Level 2

10 Gcses, Grade A-C, Including Maths And English