Ensure an excellent customer experience and outstanding customer service is providedMonitor customer communication channels for complaints and concerns (E-mail, Twitter, Instagram, Reddit, Facebook, etc.)Manage and coordinate responses with the Customer Service and Social Media teamsImprove processes and response times for optimal efficienciesIdentify, track, and report product quality and design issuesAnalyze customer returns and sales data for trends and patterns

Ensure all available products are able to be purchased on our two websites, including descriptions, images, metadata, associated departments, product information, and related product, refresh existing product entries as needed, set up new product ahead of their arrival at the warehouse.Maintain a library of images, including web images on a model, freestanding and flatlay imagery, catalog images, and mood imagery. Edit images in Photoshop when necessary.Update b2b catalogs on a seasonal basis - edit the files in InDesign, change copy as needed, rework the order of pages, ensure all CADs are correct and making any changes and additions necessary, prepare the files for print, and coordinate the printing and shipment of the catalogs.Design additional print and digital materials as needed, such as posters and visuals, postcards, invitations, visuals for Instagram or special promotions, training materials, etc. for department stores, flagship stores, and public relations.Create consumer email blasts on at least a weekly basis - determine the topic based on season, sales goals, and available product, prepare a brief including the imagery used and all copy, communicating any edits to the designers, ensuring the email is scheduled correctly, and analyzing data afterwards.Design email blasts for specialty store b2b business, as well as blasts directly addressing our flagship store customers - create all of the graphics, write the copy, build the email in MailChimp, and schedule the email blast.Update the homepages and landing pages as needed utilizing CSS and HTML code and ensure the website is functioning properly on both desktop and mobile.Oversee multiple sets of product samples, ensure they are correct based on the CADs provided, they are tagged and labeled, steamed and clean for presentations, shipped to their appropriate locations, and sent to sample sale when needed.

Generate web ads and print materialCompose product and collection descriptionsCreate new product entries on the web and update existing pagesManage web images and physical samplesAnswer customer phone calls and emails

Processed specialty and department store ordersPrepared market week via organizing and steaming samples, inventorying samples, and preparing catalogs and other printed material.Organized inventory and re-ticketing of large returnsPriced, sorted, and packed sample sale inventory