Ellen Cooper Email & Phone Number

Provide analysis, support, and problem solving strategy for retail business accounts totaling over $200 million in sales.Manage the largest gross sales account and saved MZB over $182,000 in transportation costs which is a 100% increase over the previous year.Liaison of information and first point of contact between planning, operations, logistics, sales team and external customers as relates to all branded and private label orders. - Handle various Regional Business Manager, broker, and customer inquiries regarding status, changes, delays, product availability and information to ensure customer requirements. - Assist order entry and billing departments to resolve any orders on hold and pricing discrepancies and authorize necessary changes. - Research root causes for under delivering to customer expectation and devise and execute action plans to resolve issues.Effectively communicates with teams to handle the distribution and deployment between multiple warehouses. - Generate and analyze account specific service level reports, including cut reports, lead time reports, and customer scorecards. - Work closely with Manager of Planning and Scheduling to adhere to production reports and deployment plans and revise as needed. - Achieve weekly fill rate expectations. - Manage inventory and stock transfers of international third party warehouse.

Coordinate sales orders for manufacturers, distributors and operators and followed through to conclusion. - Responsible for bill backs/deduction administration, updating distributor codes, as well as customer specific price list management, promotional tracking, and manufacturer product training. Work closely with and provide support to Account Executives and field sales teams, ensuring all sales and service objectives were met.Team leader responsible for coordinating all aspects of accounts between administration, order entry and sales analysis.Recipient of 2001 Inside Sales Person of the Year award as well as two quarterly awards.

Responsible for hiring, training and supervision of 3 managers and 20+ employeesOperate the restaurant utilized as the regional training site. - Train and educate Managers in Training in all aspects of day to day duties including prepping, cooking, human resources, staffing, inventory and quality controls. Coordinate with team and assist with all aspects of new store openings.Recipient of several quarterly bonuses for running the most cost effective sites.