Ellen D. Email & Phone Number

Christiana, TN, US

Lavergne TN

• Provide OM team members training, tools, and motivation for success.
• Management and support of team members
• Utilize Zoom, Skype, and Teams for training and work environment.
• Key accounts: Metro/T-Mobile/Cricket and Russell
• Provide order support to Sales team throughout the customer order life cycle.
• Process and maintain integrity of customer orders.

Nashville TN

• Compile dispute report for individual modalities in Salesforce
• Utilize SAP, Sales Force, and Value+ systems to assist with auditing, researching and processing customer invoice dispute requests.
• Verify accuracy of labor and parts, identify contract entitlements, validate purchase orders, review internal/external notes and verify invoice accuracy for dispute verification.
• Create credit memos and/or debit memos for appropriate resolution.
• Provide support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues.
• Interact with Credit and Collections, Master Data, Customer Service Center, and other internal departments to maintain correct and complete customer account and data base information.

Brentwood TN

• Administrative support to the Call Center Sales Team and Business Office staff at the facilities
• Communicate with Sales Team members and accounting in relation to client payments and outstanding issues.
• Collect payment information from clients, or support group members, and run TEC reports daily.
• Assist in the validation of inpatient/outpatient admissions
• Compile treatment episode charges report, process and validate cash collections to be applied to Treatment Consultant’s commission/facility cash.
• Correspond with the business offices of 12 Treatment Facilities across the US, regarding client accounts, insurance claims, and private pay clients.

Shelbyville, TN

• Implement enrollment and attendance procedures, and recruit children from low income families
• Initiate and document Family Partnerships, and Needs assessment with families
• Obtain community partnerships, and utilize community resources with families by serving as a liaison between parents and community agencies
• Documentation of Health and Family services in Child Plus
• Develop monthly newsletter, parent and male involvement activities, monthly parent meetings and training

Murfreesboro, TN

• Audit and problem solve for quality assurance of customer orders
• Sort, package, and prepare customer orders for shipment

Master Of Organizational Leadership, Organizational Leadership

Bachelor Of Science - Bs, Social Work