Ellen D. Email & Phone Number

Christiana, Tn, Us

Lavergne Tn

• Provide OM team members training, tools, and motivation for success.• Management and support of team members• Utilize Zoom, Skype, and Teams for training and work environment.• Key accounts: Metro/T-Mobile/Cricket and Russell• Provide order support to Sales team throughout the customer order life cycle.• Process and maintain integrity of customer orders.• Provide customer service directly to the customer via Salesforce dashboard, email, and phone.• Create and manage RMAs, research and track orders and returns.• Research rejected orders and provide timely and accurate resolutions.• Compile and upload daily order discrepancies report regarding missing or damaged orders/items.• Utilize the Salesforce ticket system for Customer’s credit requests and order inquires.• Order management of customer POs, orders, and credit requests.• Process credit requests, create and post credit memos.

Nashville Tn

• Compile dispute report for individual modalities in Salesforce• Utilize SAP, Sales Force, and Value+ systems to assist with auditing, researching and processing customer invoice dispute requests. • Verify accuracy of labor and parts, identify contract entitlements, validate purchase orders, review internal/external notes and verify invoice accuracy for dispute verification.• Create credit memos and/or debit memos for appropriate resolution. • Provide support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues.• Interact with Credit and Collections, Master Data, Customer Service Center, and other internal departments to maintain correct and complete customer account and data base information.• Compile and analyze daily report of ready to bill service work orders• Verify that all required documentation is attached work orders and release for invoicing.• Assist with fiscal end-of-period close for billing

Brentwood Tn

• Administrative support to the Call Center Sales Team and Business Office staff at the facilities• Communicate with Sales Team members and accounting in relation to client payments and outstanding issues.• Collect payment information from clients, or support group members, and run TEC reports daily.• Assist in the validation of inpatient/outpatient admissions • Compile treatment episode charges report, process and validate cash collections to be applied to Treatment Consultant’s commission/facility cash.• Correspond with the business offices of 12 Treatment Facilities across the US, regarding client accounts, insurance claims, and private pay clients. • Receive and respond to credit card chargebacks, disputes, and ACH returns• Receive, document, and complete refund request• Work with clients to reconcile their declining payments and past due accounts

Shelbyville, Tn

• Implement enrollment and attendance procedures, and recruit children from low income families• Initiate and document Family Partnerships, and Needs assessment with families • Obtain community partnerships, and utilize community resources with families by serving as a liaison between parents and community agencies • Documentation of Health and Family services in Child Plus• Develop monthly newsletter, parent and male involvement activities, monthly parent meetings and training

Murfreesboro, Tn

• Audit and problem solve for quality assurance of customer orders• Sort, package, and prepare customer orders for shipment

Master Of Organizational Leadership, Organizational Leadership

Bachelor Of Science - Bs, Social Work