● Provided customer support via incoming calls, managing company software, leading to improved customer retention● Maintained and updated electronic records, to support administrative functions, improving overall organizational efficiency● Processed and organized data, ensuring accuracy and efficiency in administrative tasks, resulting in a decrease in errors and faster turnaround time on administrative requests● Escalating caller concerns to appropriate personnel, for timely resolution, resulting in high customer satisfaction● Coordinated customer pickup ups at Sales Service Centers, ensuring a smooth experience, resulting in positive customer feedback● Assisted with onboarding new employees, ensuring a seamless transition, resulting in employee retention

● Managed purchase orders, significantly reducing processing time by adhering to streamlined procedures● Developed optimal delivery schedules that improved overall operational workflow, resulting in an increase in timely deliveries● Managed filing system, reducing time spent on retrieval of documents● Managed documentation to facilitate timely bill payments● Coordinated workflow coverage during team members' vacations to maintain productivity● Ensured a seamless transition of role responsibilities to team members

● Provided administrative support to callers by answering multiple lined phone system, completing all steps to resolve customer’s concerns efficiently● Maintained front desk operations by learning and applying company procedures, meeting time-sensitive deadlines● Created, updated and maintained electronic files, contributing to organized and efficient record-keeping● Gathered and processed documents for submission for signature, ensuring timely handling of paperwork● Efficiently managed incoming and outgoing mail

Greet Visitors,Answer phones/write messages,review/distribute mail,utilize multi-function copier, Quick Books, Online Construction Edge, Microsoft Word, Excel and Outlook to perform to day to job responsibilities.