Ellen Dabb Email & Phone Number

Buffalo/Niagara, New York Area

Manage and support administrative functions of the Foodservice Sales Director, and 3 Business Development Managers; assist in customer onboarding, customer relationship management, broker management, sales portal maintenance, sales POS and product samples, special pricing, weekly and ad hoc sales reports, liaison between internal staff, brokers, buyers/customers for problem resolution such as short-coded product, OOS, and logistics, lead time or minimum requirement issues.Manage the Corporate Office Customer Relations staff which processes orders and handles order-related issues for all Foodservice and Private Label customers including vendor-managed inventory clients: Responsible for hiring, training, annual staff member reviews; hold annual key account reviews; provide direction to Team on day-to-day basis.Work with Marketing Department on project start-ups, attend biweekly project meetings, follow-up, occasional research and trade show setup assistance; sales portal walk-throughs with new brokers and Sales team members.

Buffalo, New York

ŸProvide Admin support for the Foodservice Sales Director and a team of 5 BDMs.ŸGeneral office support/tasks, presentation proofing, etc.ŸDeveloped New Direct account setup process; facilitated new account setups through to completion.ŸBroker commission setup/maintenance/inquiries; prepare commission reports and check vouchers; research/resolve discrepancies.Sales portal reports, updates/maintenance.ŸInformation gathering from Internet, COGNOS, Cimpro, DOT Expressway.ŸTrade show liaison; assist Marketing Coordinator as needed.ŸCoordinate all sample requests for Foodservice and Retail Sales teams.ŸDOT Food (redistributor) accounts - open, link, assign commissions, implement special pricing.ŸPrepare school yogurt bid submissions.ŸTracking invoices and check requests, tracking time off for Sales team.ŸLight Marketing and Retail Sales admin support.Escalated a major problem I inherited regarding numerous complaints from brokers re: unpaid commissions. Met with all internal parties involved to determine the cause and correct the process; worked with I.T. to suggest and see through program 'fixes' to prevent recurrence--100% successful.

Buffalo/Niagara, New York Area

Sales, service and support of a portfolio of high-end municipal and corporate customers and sales officers, including:Account setups, maintenance, problem-solving.Account analysis, cash management assessments, assist Product Managers with setups.On-site and over-the-phone cash management training.Subject Matter Expert of commercial loan system.Teller work, balancing, vault count.

Buffalo, New York

ŸFull customer service for assigned commercial/municipal portfolio.ŸSales officer support; relationship maintenance.ŸNew client setup; open/close accounts.ŸAccount inquiries, standard bid and fee quotes, funds transfers, reports, commercial loan transactions, account analysis, overdraft research and approvals; track all work in comprehensive database.

Buffalo, New York

General secretarial duties for the Corporate Banking VP and Municipal Services VP; determine Muni CD bid rates and provide quotes, track; organize and keep product information packets up to date and readily accessible for Sales; assist Cash Management Specialists with proposals; hand key financials into investment/borrow simulator for Sales; account opening/closing/maintenance; run D&B reports; light receptionist duties, mail sorting, phones.