Ellen Dawley Email & Phone Number

Worthington, Ohio, United States

The CDS works within the department to issue initial and subsequent re-disclosures for mortgage loans to ensure accuracy and compliance with regulatory timelines. The CDS prepares the initial Closing disclosure and act as the liaison with the mortgage sales and processing teams to validate fees associated with multiple loan types across many states.The CDS.

• Business Analyst – Investor Reporting, Privates (April 2011 – October 2019)Led claims processing for short sale and foreclosure loans including researching and filing claims for supplemental items for Private loans.
• Balanced total proceeds and scheduled principal balance to secure the total loss including wire processing for the claims and supplemental and the daily AA loans and HAMP wires.
• Accountable for accuracy of the wires needs good controls in place.
• Processed short sales, foreclosure and REO payoffs for EMC group resulting in closing the loans and remitted and accepted funds to the originator.
• Involved in a cross-training process within my team. Taught and learned many new processes in the Investor reporting world.
• QC analyst for wire validation

Columbus, Ohio Area

• Home Loan Direct, Operation Support (January 2008 – April 2011)Processed credit card and check refunds for credit card charges for the MIS-MDIA report in an accurate and timely manner. Applied funds in PACS and rand.
• Reconciled credit card transactions using HOMES, PACS and Valexia.
• Researched and resolved fee issues including fee transfers, credit card chargebacks, credit card disputes and program changes.
• Trained new hires for employees in the fee accounting group resulting in meeting performance metrics.

Columbus, Ohio Area

• Home Owners Assistance Department (February 2002 – December 2007)Interacted with customers, attorneys and PMI companies combining collection negotiation and customer service skills.
• Reviewed and analyzed customers financial documents and proposed loan modifications or special forbearance solutions to assist customers in retaining homeownership.
• Determined recommendations within system based on income and debt analysis and guided clients through the process leading to decision support aligned with personal goals.
• Worked with the PMI companies to secure approvals on workouts and followed through on leads that resulted in additional revenues for the company.
• Trained and mentored new hires on processes and work flows resulting in teams that delivered client support solutions.

Hilliard, Ohio

Managed office with oversight for 20 route drivers across three branch offices including scheduling, accounts payables and receivables, hiring and payroll.

Columbus, Ohio

Customer service for large phone center then Technical support team job coach. Trained new hires. Guided and gave insight to employees on the best resolution for customers issues.

Associate'S Degree, Accounting

Communications - Radio Tv

Hearing And Speech