Projects:- Versuni (https://www.versuni.com/)- Vanderlande (https://www.vanderlande.com/)- APG(https://apg.nl/)

Consultancy

Enthousiastic Engaged Leader in Business Value Stream Management - Enterprise Capability Mapping - Digital Transformation - Customer Focus - Excellence. Continuously Learning and Exploring. A true Change Agent.Leading a global team of business process architects, -experts and -owners across the different departments within Signify. (scope: company broad) Together, reshaping the "Business Process Management" function for the digital age and introducing core capabilities for digital transformation:- Double diamond design thinking- Customer centric E2E Value Stream mapping- Customer Journey mapping- Enterprise Capability Mapping- Service blueprinting- Agile- Process Digitalization- Process-, Organizational ExcellenceBeing a change agent to "digitalizing and transforming for the future"

As the Head of IT Quality, Risk & Compliance, responsible for multiple functions supporting the IT value stream from service strategy to service operations: • Compliance (ICS: GDPR, IFRS, PCI-DSS, ISO, …) & Risk Management• Software Asset Management• IT Process Excellence Office (ITIL)• IT Project Support Office• IT Quality & LEAN deployment• IT Order DeskIn addition, acting as the Business Process Owner for IT, responsible to drive the design, deployment, standardization and continuous improvement of IT and related business processes.

- As part of the IT Leadership Team, accountable for the Planning & Asset Management organization (people, process, tooling and data) and its performance***** Software Asset Management (incl. audit management)***** Hardware Asset Management***** Change Management***** Configuration Management***** Order Desk***** Project Office- Setting “Planning & Asset Management” objectives and strategy- Creating, managing, resourcing and delivering results against objectives- Managing the Planning & Asset Management budget - Managing 3rd party service providers- Identifying and driving opportunities for IT landscape simplification and increasing of the value of Assets deployed- Building strong relationships with other departments, our business entities and vendorsAdditional responsibility: Business Process Owner for IT (BPO)--------------------------------------------------------------------In this role (since January 2019), I am responsible to drive the design, deployment, standardization and continuous improvement of IT and related business processes through the IT Quality System and to achieve and maintain Operational Excellence, in line with the organizational strategy and the Signify Business system. Additional responsibility: EFQM Excellence Assessor‐----------------------------------------------------------------------European Framework for Quality ManagementThe EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves.

- As part of the IT Leadership Team, accountable for the Planning & Asset Management organization (people, process, tooling and data) and its performance***** Software Asset Management (incl. audit management)***** Hardware Asset Management***** Change Management***** Configuration Management***** Order Desk***** Project Office- Setting “Planning & Asset Management” objectives and strategy- Creating, managing, resourcing and delivering results against objectives- Managing the Planning & Asset Management budget - Managing 3rd party service providers- Identifying and driving opportunities for IT landscape simplification and increasing of the value of Assets deployed- Building strong relationships with other departments, our business entities and vendors

Management of all activities related to the full lifecycle process for software assets (and related resources/services):- Overall Accountable for the Software Asset Management (SAM) organization (people, processes, tooling and data)- Setting the SAM management objectives and strategy- Managing the Global SAM budget- Managing the software license ordering, registration and compliance process- Key stakeholder in supplier engagement teams to discuss things like future demand, contact and license models ...

Deliver Global IT services against agreed service levels and costs.

Planning & Resource Coordination for software scripting & packaging

IT SupportIT Project Management- Philips Eindhoven- TECTO Antwerpen- VTM Vilvoorde- VILATCA Geel