Ellen Shaddock Email & Phone Number

Midvale, Utah, United States

• Created a world-class onboarding program to transition engineering, IT Services, marketing, and product employees into their new companies and teams
• Successfully onboarded over 200 employees to the organization, saving hiring leaders an average of 15% of time onboarding new team members
• Implemented Kirkpatrick's level three evaluations to survey the effectiveness of over thirty individual courses
• Created a leadership onboarding program for digital and marketing leaders that provides process and policy instruction for leadership tasks
• Utilize Workday Learning to track learner enrollment and course completion for an organization of over 500 employees

Remote

• Facilitate an engaging, remote 12 day training program for new hires in groups up to 60
• Create program and facilitator guides and scripts for presentations detailing speaking and action points
• Design and facilitate 1.5 hour trainings on mortgage specific topics using Google Slides and CanvaPro
• Record scripted, informative sessions which are broadcasted to the company of over 8,000 employees
• Facilitate meetings with management teams to determine training needs and objectives
• Research and analyze mortgage industry regulations and company specific policies and create trainings appropriate for all levels of mortgage industry experience

Remote

• Reviewed loan applications with the Loan Structure Review (LSR) team for continuities in liabilities, employment, and identification
• Designed and facilitated remote trainings and presentations demonstrating loan processing and procedure to present to teams of 200+ employees
• Led one on one and group trainings for over 200 employees, teaching 13 different loan products, reducing the amount of time that loans are held in the LSR que to under 48 hours
• Designed and facilitated department wide remote trainings for 200+ employees clarifying specific conditions and processes that reduced quality findings and in turn increased quality based employee bonuses

Dallas, TX

• Working with a team of 4 to create and implement procedures that keep the store running safely and efficiently during the Covid-19 pandemic.
• Worked on a team of 2 that reorganized store layout to improve customer shopping experience
• Conducting daily research to stay up to date with regulations related to Covid-19
• Utilize multitasking abilities to effectively manage the cash register while simultaneously taking and preparing orders for approximately 100 customers per shift.
• Provide excellent service and earn 5 star reviews from customers.

Dallas, TX

• Collaborated with a team of 5 to develop training materials and procedures. This team uses the guidelines we created to train an average of one employee per month over the past 3 years.
• Worked on a team of 5 to create detailed procedures and checklists to facilitate opening and closing the restaurant each day.
• Communicate with customers and with coworkers in a fast paced, unpredictable environment. Adapt to rapidly changing work conditions and remain flexible in high pressure situations.

Dallas, TX

• Coordinated communication between theatrical departments using Google Drive and Google Calendars for casts of up to 20 actors and crew members.
• Took detailed notes and distributed daily reports through Google Drive and email for each rehearsal and performance.
• Facilitated rehearsals and performances for maximum efficiency and effectiveness by keeping the cast and crew on a timely schedule, maintaining a clearly organized show script, and running lights, sound, and special.

Dallas, TX

• Coordinated entrances, exits, and costume changes for up to 18 actors ages 6-14 during rehearsals and productions.
• Facilitated drop-off and pick up procedures for children during rehearsals and performances.
• Bridged communication between actors, parents, crew, and staff during rehearsal and performance runs of up to 2 months using email, Google Drive, and Google Calendar.