Ellen Eberhardt Email & Phone Number

Dallas, Tx, Us

Richardson, Texas, United States

Managed Renewals for all Elementary Sales in the Gulf area (GA, FL)Continuously created new campaigns in Outreach for all Tiered customers Proved exceptional customer service and built relationships to all my customers to make sure they were always satisfied with Edmentum' solutionsIdentified and developed new sales opportunities within assigned territory through networking.Helped and provided support for all Field Reps to make sure all school under district purchases were fully satisfied with the Edmentums solutions.

Dallas-Fort Worth Metroplex

Managed influx of quotes and inquiries sent by customers Via email and phone.Worked on campaigns with Sales Representatives for any winback customers or renewalsMade sure all inquiries were sent to the to the correct Sales Representative for possible purchase of programs Collaborated and helped the support team with overflow of IT cases and customer service.

Richardson, Texas, United States

Supported Salesforce emails by managing the Omni- channels influx of request, and sending out the appropriate responsesSupported all incoming calls by documenting/creating cases in our Salesforce for follow up questionsMaintained the highest customer service a Representative can give to all incoming customers Via phone and emailsLearned and followed all up all to date policies and updates for Calvert, Edoptions, and Plato CoursewareAttempted to meet quota that Managers enforced for Sales Representatives

Dallas, Texas, United States

Actor Contract work

Dallas/Fort Worth Area

Provided Customer Service for the Company, Vixxo, while being employed through the staffing agency of Ajilon Staffing. Answered inbound/outbound calls for service facility maintenance. Helped with problem solving, completing, and managing service requests to make sure customers maintenance problems are resolved in a timely manner.

Dallas/Fort Worth Area

Dallas Employment Services (Numerous Contract Positions) 2018Receptionist  Managed the influx of incoming and outgoing calls.  Oversaw the mailing of invoices and insurances coming in and out of the office.  First person of contact for all the tenants in the tenants.  Managed transferring inquiries to the right departments and businesses.  Caught up on all the updated filing for each tenant  Managed the UPS system in mailing product to the clients  Organized all the paid/unpaid invoices

Dallas/Fort Worth Area

NorCostco-Northwestern Costume Co. 2017-2018Manager of Costume Rentals Served as the supervisor for entire costume team.  Processed incoming orders by editing, formatting & submitting information for the corporate warehouse.  Served as the lead on sending & processing orders for the Southern part of the U.S. to the corporate office.  Responsible for costuming individual orders for theatrical shows at the Dallas office.  Responsible for keeping costumes up to the highest quality standards.  Cultivated procedures to keep the Costume rental department clean and orderly.  Supervised media output.

Dallas/Fort Worth Area

Dallas Children’s Theater 2016-2017Box Office Manager  Managed seating plans for student matinees.  Created effective processes for a large influx of patrons entering/exiting the premises.  Managed useful practices for interacting with large crowds in an energetic manner.  Strategized & incorporated plans for buses transporting students to the theatre.  Managed gift shop services while using an advanced transactional sales system (SalesVue)

Bachelor Of Fine Arts - Bfa, Fine/Studio Arts, General, 3.89

Activities and Societies: Magna Cum Laude Alpha Psi Omega (National Theatre Fraternity)

Voice And Opera