Ellen Bolus-Edmonds, Mba, Cpc, Eli-Mp Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

An Oregon-based small business focused on workplace transformation, business support services & project management contracting. Services offered includes Strategic Planning, Business coaching, Social Media Management & Project Management from womb to tomb.Range of industries: Logistics, Shipping, Engineering & Construction, Marine Insurance, Life & Mutual Funds, Merchant Services, Solar Energy Marketing, Small Businesses : Restaurants, Bars, Salons, Gyms & Non-profit organizations.Serves as sales and executive business coach to senior corporate teams & small business owners to drive business strategy to ensure that they are constantly working on their business for sustainability while working in it.Provides Business Support Services including client onboarding, customer service, social media management handling and business brokerage services.

Portland, Oregon Metropolitan Area

In this role, I will be leading the design and implementation of the Small Business Stabilization Program, which is an American Rescue Plan Act- funded initiative to address small business needs through technical and financial assistance to help retain them and return to a healthy street environment in some of the city’s most impacted districts.

United States

My social responsibility gig. Happy to be a volunteer officer. Helping Filipino Americans make a difference in each others lives through community engagement while building generational wealth.

Portland, Oregon Metropolitan Area

A 501c non-profit organization composed of diverse communities promoting economic empowerment, affordable sustainability and global trade among Filipinos and allies in Oregon. As ED, I was charged to oversee administration, programs and strategic plans for PACCO.• Jointly led strategic planning initiatives with the key stakeholders towards the fulfillment of the organization’s mission.• Budget Management : Worked very closely with Finance team for annual budget planning and monitoring. • Program Management: Successfully administered and implemented 3 major projects (grants from Business Oregon, Prosper Portland & Multnomah County) • Events Management: Facilitated events creating opportunities to build team morale and engagement.• Defined and Implemented processes and workflows for employee hiring, training and career development.

Metro Manila, National Capital Region, Philippines

• Led teams of 80+ area & branch operations & sales leaders in a matrix reporting environment (Area Managers, Branch Managers, Operations Managers, Account Managers-Executives) charged with domestic/international shipping accounts and delivering over $200M annual revenue leveraged on operational excellence strategies, new business opportunities identification /strategic account expansion of groupwide existing/new accounts.• Concurrently served as change management consultant, rehired by 2Go to revive people, processes, and system strategies completed within an 18-month engagement period.o Process : Established 2-way scorecards with top accounts & vendors reviewed periodically with top management; Aligned the score cards to operational key performance indicators & implemented interdepartmental service level agreements to ensure common understanding & compliance. Both activities resulted to increased efficiency both ways, increased Customer-Vendor Satisfaction and therefore lower customer attrition and increased market share, consequently higher revenues.o Technology : Sr Project Consultant in the evaluation of freight operating system options covering end to end logistics management processes leveraging on best-in-class operational workflows matched to customer needs and global trends resulting to higher operating margins.o People : Collaborated with executive management to strategically increase the competency level of each team member for increased productivity, succession planning. Conducted a training needs analysis workshop nationwide to address identified competency gaps; Served as coach and business partner to leadership teams and colleagues to drive business strategy and apply functional knowledge and skills in training; Designed a customized effective/dynamic Performance Management System tied to company objectives used in determining merit increases and incentives.

Manila, National Capital Region, Philippines

Crew management company under Abojeb brand in the maritime sector. JMI is one of top 10 multi-awarded manning agencies in the Philippines with over 12,000 seafarers and 8,000+ on board at any given time, manning for over 550 ships globally.Oversaw global business development, account management and operations, including financial, administrative and human resources management. Full oversight of nationwide P&L. • Drove increase in account base by penetrating and securing new global business clients that resulted to over 15% increase in net income• Established & implemented sales & operations key performance metrics for customer retention & vendor management, including organizational restructuring, training & development, and use of CRM software that drove productivity & efficiency. • Concurrently served as COO for AJMAN, the land-based manpower recruitment company, under the same group of companies. Realized 133% Increase in Net Income Before Tax 2015 vs 2014 via new account acquisition & expansion; Prepared the company for long-term sustainability & growth by documenting workflows & processes, including ISO Certification earned in 9/2016.

Metro Manila, National Capital Region, Philippines

Domestic and international freight forwarding, project cargo management and supply chain management company, including customs clearance and delivery/distribution.Charged with global marketing/sales and account management; strategic planning and implementation of business unit strategies, including operations, financial, admin and HR management.• Achieved 35% increase in Net Income thru better market penetration, effective process management & the efficient use of business solutions; reorganization & headcount right-sizing • Negotiated service contracts with shipping lines covering transpacific (WB/EB), intra-asia & europe traffic.• Introduced CBPi to the concept of co-loading with master consolidators vs paying tariff for low volume air & sea shipments• Established new revenue streams : LCL & FCL reefer department, domestic LCL & FCL including vendor negotiations, product pricing & service implementation• Implemented proper documentation of SOPs & strict adherence to established workflows & controls resulting in successful ISO Certification earned 2012.

Manila, National Capital Region, Philippines

Integrated transport solutions provider engaged in the movement of people & goods, operating under brands - SuperFerry, SuperCat, CebuFerries & 2Go. Hands-on strategic marketing, customer experience, sales & operations planning for multiple business units in a matrix reporting environment with accountability to various CEOs in the group.Chief Operating Officer, Hapag-Lloyd Philippines Inc. Aboitiz Transport Systems Corporation (now 2Go Group Inc) was the exclusive handling and sales agents of Hapag-Lloyd Container Lines GmbH, one of the top 5 global liner shipping companies. Primary point person in the Philippines accountable to the principals based in Germany (HLCL GmbH) in the excellent execution of global commercial and operations processes, business policies and operating systems compliance. Implemented HLCL conceptualized plans and programs across the organization.• Concurrently Chief Operating officer of A1 Network Brokerage Inc. (09/2001 – 08/2003)A1 Network Brokerage Inc. is a brokerage company mainly servicing all ATS business units for their import and export customs-related services.Drove the conceptualization & implementation of operations plans and programs to develop an overall Customer Relationship Management strategy across the organization aligned to the ATS service culture.

Master Of Business Administration - Mba, Gold Medalist

Bachelor Of Science - Bs, Tourism And Travel Services Management

Activities and Societies: Phi Delta Alpha

Masters In Business Administration (Mba) Regis, Operations, Global Marketing & Sales, Finance & Strategic Human Resource, Gold Medalist.

Bachelor Of Science - Bs, Tourism

Activities and Societies: PHI DELTA ALPHA UP CHRISTIAN BROTHERHOOD

Bachelor Of Science - Bs, Tourism And Travel Services Management

Activities and Societies: Phi Delta Alpha, UP Christian Brotherhood