● Leads development program for 4 key financial business initiatives, aligning budget, resources, development efforts, risk mitigation, ongoing production support and governance of Software Development Life Cycle (SDLC) standards, in line with organizational strategic priorities and regulatory guidelines.● Oversight of a team of 7 including 4 people managers and 3 Solutions Architects. Indirect oversight of more than 40 Software Engineers, Technical Product Managers, and Business Systems Analysts.● Builds standards, strategy, and automation into team initiatives, aligning resources and skills to our strategic goals and prioritization. Assembling, presenting and owning the follow up for findings of our Software Development Life Cycle (SDLC) standards to regulatory examiners.● Partners with other business leaders, utilizing more than 10 vendor relationships, and coordinating collaboration opportunities for Information Technology and business teams.● Identifies potential roadblocks using project management methodologies to address/mitigate risk early.● Presents IT Project status, risks, financials, escalations, and changes to stakeholder and executive leadership teams.

● Coordinated activities for more than 40 projects within multiple program lines consisting of on-premises and cloud applications supporting life insurance, annuities, investment services, property management/real estate, electronic signature, image repository systems, and document development.● Sourced new hires, evaluations, and training plans for a team of 5 people managers and a full staff of more than 50 Software Engineers, Technical Product Managers, and Business Systems Administrators.● Formed a Center of Excellence (COE) collaboration team to implement a major project, putting privacy, risk, and scalability at the foundation of implementation.● Maintained more than 15 vendor relationships, including negotiating contracts, governing adherence to contractual terms to ensure timely deliverables and reconciling vendor invoices to project estimates including escalating remediation on discrepancies.● Supported implementing and using new Agile transformative tools for our teams and users.● Created reusable procedures and removed duplicate systems to ensure efficiency. Drove cross-functional collaboration among stakeholders to expedite project timelines and improve cost savings.

● Led a team of 7 developers spanning several business lines; encouraging accountability and building trusted relationships with cross-functional engineering teams and business areas.● Led the 1st cloud platform solution by reviewing risks with network and system admins, collaborating with other engineering teams, business users, and external partners on implementation, user experience, error handling, reporting, and sustainability for future goals.● Utilized program management methodologies and tools to plan, execute, communicate, and adhere to project timelines and budget for the implementation of property management software solutions.● Initiated and carried out the implementation of in-house developed applications that automated complex processes for insurance claims filing and maintained a backup of cloud documents.● Converted multiple existing databases from MySQL to SQL-managed databases.● Acted as a liaison between business, development, technical services, and more than 10 vendors for supported applications including providing recommendations for changes in common processes across the Information Technology department.

● Implemented 3 software solutions including a policy administration system, an application system and an underwriting system for insurance agents and back-office operations. Successfully delivered by collaborating with vendors and end users on functional needs, translating those into requirements, grouping like requirements into milestones, prioritizing milestones to meet program objectives, and supporting development, testing, delivery, and iterative maintenance all while maintaining project budget and resources.● Coordinated and contributed to development efforts, risk mitigation, quality assurance testing, and release planning for integration points between the policy administration/underwriting systems to seven mainframe applications and an image repository system.● Created solutions for business users to obtain data from vendor applications and presented in usable and effective formats.● Maintained 5 vendor relationships for applications supported.● Acted as the point person for all projects supported and developed by the team.● Led a team of 4 developers while encouraging growth and thinking outside the box to provide effective solutions.

• Scoped, planned, developed, implemented, enhanced, and maintained more than 5 functions throughout the teller and platform applications.• Wrote and maintained more than 2 Web Services between CICS and teller/platform applications.• Led migrations, supported Production, and maintained business and technical documentation for the teller and platform SECU application.• Supported production environment on a rotating schedule and managed change requests and fixed bugs as needed.• Requirements gathering and documentation, created technical documentation for functions, and created and performed regression test.• Transferred more than 40 CIF programs and copybooks from legacy system to new mainframe source repository.

• Performed account setup and maintenance services for members.• Educated credit union members on services SECU offered.• Built trust with credit union members by listening to their needs and providing financially sound guidance.• Assisted more than 5 co-workers with computer related issues.• Held 2 training sessions on the use of email to branch employees.

• Previously held Series 7, Series 66 and NC Life and Health Insurance License.• Fostered the broker/client relationships by providing positive customer service and resolution to customer concerns outside of normal business hours of 8:30 - 4:30. • Performed daily maintenance of client accounts.• Entered brokerage market orders into order system, averaging 10+ time critical orders each day.• Maintained client disbursement files for regular and ad-hoc disbursement requests.• Performed general clerical and office responsibilities such as ordering supplies and maintaining relationship with facilities support.

• Trained and lead 4 part time employees.• Controlled clothing inventory and inventory of shipping supplies.