Ellen Foo Email & Phone Number

Singapore

• Supervise and guide the team in reviewing the corporate planning framework, leading the organization to develop broad plans to achieve long term strategic objectives.
• Responsible for alignment of the organization to the strategic direction through robust organizational performance management and implementing business excellence initiatives in the organization to achieve outcomes.
• Research on business data and perform analysis, interpretation and presentation for the organization at various platforms to facilitate informed decision-making by the management team.

Singapore

• Responsible for implementing solutions to meet operational requirements in support of Whole-of-Government shared services delivery.
• Collaborate with operations teams and external stakeholders to deliver solutions that further enhance the effectiveness and efficiency of operations and improve the services delivery to partner agencies.
• Implement various operations-wide initiatives such as the development and implementation of performance model, benchmarks and E&L analytics.
• Facilitate and support the operations teams to identify opportunities and implement initiatives for process improvements, process standardization and streamlining.

Singapore

• Responsible for ensuring the data quality of 400000 partners in the Asia Pacific and Japan region. Main liaison with overseas counterpart for implementing new projects and alignment of processes in partner management.
• Streamlined critical transaction processes, so as to deliver timely and accurate channel landscape reporting to management for strategic decisions and actions.
• Analyzed and managed partner profiling requirements from various business units and ensured the timely completion of profiling cycles.
• Business custodian for the performance, in terms of SLA and SOPs, of external contractors in Singapore and GBS (Global Business Services) operations in both Dalian and Bangalore.
• Responsible for team members’ development and training in project support and run-rate business requirement.

• Main responsibilities include analysis of business requirements, contract negotiations, subcontractor evaluation, material procurement and project development and scheduling.
• Gathered and translated the system requirements of military users, so as to support their operational needs.
• Responsible for the knowledge transfer of system features to military users to ensure operation continuity.
• Planned and coordinated project maintenance and schedule to ensure timely delivery of critical milestones.
• Performed obsolescence and sustenance study to review on system shelf life.
• Negotiated and established system maintenance contracts with various sub contractors.

• Primary role involves maintaining high level of security in cabins. Proficient in various aircraft configurations, in order to direct and evacuate passengers to safety during emergency.
• Secondary role includes delivering excellent customer services through effective communication and rapport.