•Reviewed, screened and distributed communications and correspondence through phone calls, incoming documents, and e-mails; prioritized items and facilitated communication throughout the office •Determined incoming materials’ disposition and initiated action required; followed up to resolve problems and ensured appropriate and timely completion •Managed manual and computerized information filing systems; keyed in and updated trading information in system; created and sent invoices; received… Show more •Reviewed, screened and distributed communications and correspondence through phone calls, incoming documents, and e-mails; prioritized items and facilitated communication throughout the office •Determined incoming materials’ disposition and initiated action required; followed up to resolve problems and ensured appropriate and timely completion •Managed manual and computerized information filing systems; keyed in and updated trading information in system; created and sent invoices; received payments and made deposit Show less

· Researched potential sponsors’ backgrounds, developed strong B2B relationships by exerting conversational skills and fulfilling sponsors’ needs, and successfully contracted with 4 sponsors · Developed sound connections with the team to support Bay Street activities; interacted with senior directors and proactively provided event planning suggestions · Managed online business seminars as the hostess and ensured the whole process run smoothly

· Interacted with the supervisor closely to ensure inter-department co-operation; screened resumes, created reports, and contacted interviewees through phones and email and responded to their inquiries promptly with courtesy· Supervised employees’ tasks completion, formulated policies and increased completion rate by 50%; involved in decision-making for calculating employees’ wages· Designed tutors’ profiles and proofread company’s documents for content accuracy, style consistency and… Show more · Interacted with the supervisor closely to ensure inter-department co-operation; screened resumes, created reports, and contacted interviewees through phones and email and responded to their inquiries promptly with courtesy· Supervised employees’ tasks completion, formulated policies and increased completion rate by 50%; involved in decision-making for calculating employees’ wages· Designed tutors’ profiles and proofread company’s documents for content accuracy, style consistency and spelling / grammar anomalies Show less

· Created business plan for expanding business in London, ON; designed posters and published on Londonchinese.ca· Developed business and negotiated deals with potential customers via phone calls; completed sales circles by exerting customer service skills and trust building· Maintained last-long relationships with customers by listening to their inquiries and advice and addressing their concerns

· Cultivated team relationship and promoted team morale by initiating and organizing team building activities· Provided administrative support, such as managing payroll, creating reports and spreadsheets, validating supplier invoices, ordering office supplies, and copying/printing/mailing documents

1. Created and organized teaching activities; made students highly engaged in class by using encouragement strategies2. Designed student development plans by assessing areas of improvement, tailored curriculums and supervised students’ performances in collaboration with their parents, which led to students increasing their average scores by 30%

· Greeted 1,500 guests from all over the world and introduced university history to them as a guide; highly recognized for communication, public speaking and customer service skills, good time management in delivering commentaries and received the award as the Most Popular Guide · Organized the Speech Contest successfully as the president of the museum guide team by delegating assignments to team members, supervising the on-going process and negotiating university funding with university… Show more · Greeted 1,500 guests from all over the world and introduced university history to them as a guide; highly recognized for communication, public speaking and customer service skills, good time management in delivering commentaries and received the award as the Most Popular Guide · Organized the Speech Contest successfully as the president of the museum guide team by delegating assignments to team members, supervising the on-going process and negotiating university funding with university counsellors· Solved the problem of no guide service for individual visitors by creating an audio-guided tour system with the guide team, which improved individuals’ visiting experience Show less