Ellen Imhoff Email & Phone Number

Ashburn, Va, Us

Ashburn, Va, Us

G Suite Administrator. Manage users; enroll devices and set policies. Whitelist applications foruse in the school district. Responsible for project implementation and support of G Suiterelated technologies across 100,000+ Chromebooks used by teachers, students and schooladministrators.• Adobe License Administrator. Control access to all Adobe titles through licensing to 96,000+users. Manage licenses accessed through Active Directory to sync with Azure and Adobe toverify entitlement.• Ensure proper configuration of computing devices deployed by LCPS, including Windows devicesand Chromebooks.• Software title delivery to devices either virtually or via supported distribution methods.• Implement new systems and make continuous enhancements to existing systems.• Solve technical issues while working collaboratively with other departments in a team-firstapproach.• Expert in the following tools used in my role: Ivanti Endpoint Manager, G Suite Admin Console,Adobe Admin Console and VMWare Workstation• Develop documentation to provide consistent implementation and instructions to technologystaff as well as end users.• Use LanDesk ITSM to resolve incidents

Ashburn, Va, Us

• Ivanti/LANDESK Engineer specialized in OS imaging, software deployment, patch management and remote administration in a large Enterprise environment across 40,000 devices used by teachers, students and school administration.• G Suite Administrator. Manage users; enroll devices and set policies. Whitelist applications for use in the school district. Responsible for project implementation and support of G Suite related technologies across 65,000+ Chromebooks used by teachers, students and school administrators.• Adobe License Administrator. Control access to all Adobe titles through licensing to 96,000+ users. Manage licenses accessed through Active Directory to sync with Azure and Adobe to verify entitlement.• Design technology solutions and offer application recommendations to ensure excellent user experience.• Built a virtual browser using Turbo.net software. Browser was critical for use with Oracle EBS System.• Created custom shortcut icon to allow easy accessibility for all user to Oracle EBS• Customize software using InstallShield and AdminStudio.• Create .msi and.exe packages for deployment using LANDesk and Ivanti Endpoint Management Console.• Train technical staff and provide Tier III support for field staff and end users.• Develop documentation to provide consistent implementation and instructions to technology staff as well as end users.• Use LanDesk ITSM to resolve incidents

Ashburn, Va, Us

Collaborated with Software Engineers to solve Tier II and Tier III issues for all software applications used throughout the school district• Led the delivery, access, licensing and tracking of software throughout the LCPS Enterprise.• Enabled the Software Engineering Team to provide consistent, stable operating system platform and software environment for both administrative and instructional use.• Assisted Software Engineers in evaluating new software and operating systems as released and as needed.• Guided Tier I and Tier II support staff to resolve problems and taught them how to handle similar issues in the future.• Troubleshot problems with software applications/packaging and resolved them at the Tier III level.• Created documentation to explain problems/symptoms and the correct steps to resolve the issue to provide uniform resolution procedures.• Deployed applications after testing and packaging them for use throughout the School District. Flexera AdminStudio was used to repackage in a restricted, locked down environment.• Developed an Access Database of all software compatible and in use in the schools containing information on licensing, install base, department and school levels. Develop documentation to provide consistent implementation and instructions to technology staff as well as end users

Ashburn, Va, Us

Delivered ongoing support of computers and related technologies for Loudoun County Public Schools. Provide technical assistance to school staff and students on the use of software and hardware resources.• Delivered client support via deskside, email and phone.• Led Tier I support.• Troubleshot issues on desktops, laptops and printers in a Windows environment.• Created, edited and resolved trouble tickets in Altiris Help Console.• Set group access and passwords using Active Directory• Primary resource for software application support onsite for students, teachers and school administration.• Trained teachers how to use Interactive Whiteboards and related software effectively as well as troubleshoot issues.• Developed expertise in Office Suite applications, various video/audio editing applications, Team Viewer, Crash Plan to deliver fast and effective solutions to issues

Free-lance technical support • Deliver support for end users with their personal technology, including desktops, laptops, tablets, digital phones, Chromebooks, printers, routers and other network devices• On-site hardware, software, and network support.• Load operating systems; install software, file backup and restore applications• Troubleshoot hardware, software and network problems.• Install routers, wireless bridges, Wi-Fi boosters, and printers (wired and wireless)• Offer remote assistance to troubleshoot issues with operating systems and applications such as Crash Plan.• Recommend new equipment to improve productivity.• Resolve issues remotely with Team Viewer.