Ellen Imhoff Email & Phone Number

Ashburn, VA, US

Ashburn, VA, US

• G Suite Administrator. Manage users; enroll devices and set policies. Whitelist applications foruse in the school district. Responsible for project implementation and support of G Suiterelated technologies across.
• Adobe License Administrator. Control access to all Adobe titles through licensing to 96,000+users. Manage licenses accessed through Active Directory to sync with Azure and Adobe toverify entitlement.
• Ensure proper configuration of computing devices deployed by LCPS, including Windows devicesand Chromebooks.
• Software title delivery to devices either virtually or via supported distribution methods.
• Implement new systems and make continuous enhancements to existing systems.
• Solve technical issues while working collaboratively with other departments in a team-firstapproach.

Ashburn, VA, US

• Ivanti/LANDESK Engineer specialized in OS imaging, software deployment, patch management and remote administration in a large Enterprise environment across 40,000 devices used by teachers, students and school.
• G Suite Administrator. Manage users; enroll devices and set policies. Whitelist applications for use in the school district. Responsible for project implementation and support of G Suite related technologies across.
• Adobe License Administrator. Control access to all Adobe titles through licensing to 96,000+ users. Manage licenses accessed through Active Directory to sync with Azure and Adobe to verify entitlement.
• Design technology solutions and offer application recommendations to ensure excellent user experience.
• Built a virtual browser using Turbo.net software. Browser was critical for use with Oracle EBS System.
• Created custom shortcut icon to allow easy accessibility for all user to Oracle EBS

Ashburn, VA, US

• Collaborated with Software Engineers to solve Tier II and Tier III issues for all software applications used throughout the school district
• Led the delivery, access, licensing and tracking of software throughout the LCPS Enterprise.
• Enabled the Software Engineering Team to provide consistent, stable operating system platform and software environment for both administrative and instructional use.
• Assisted Software Engineers in evaluating new software and operating systems as released and as needed.
• Guided Tier I and Tier II support staff to resolve problems and taught them how to handle similar issues in the future.
• Troubleshot problems with software applications/packaging and resolved them at the Tier III level.

Ashburn, VA, US

• Delivered ongoing support of computers and related technologies for Loudoun County Public Schools. Provide technical assistance to school staff and students on the use of software and hardware resources.
• Delivered client support via deskside, email and phone.
• Led Tier I support.
• Troubleshot issues on desktops, laptops and printers in a Windows environment.
• Created, edited and resolved trouble tickets in Altiris Help Console.
• Set group access and passwords using Active Directory

• Free-lance technical support
• Deliver support for end users with their personal technology, including desktops, laptops, tablets, digital phones, Chromebooks, printers, routers and other network devices
• On-site hardware, software, and network support.
• Load operating systems; install software, file backup and restore applications
• Troubleshoot hardware, software and network problems.
• Install routers, wireless bridges, Wi-Fi boosters, and printers (wired and wireless)