Ellen Krueger Email and Phone Number
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Senior-level Client and Business Professional with extensive experience in analytical strategy and collaboration, to develop business opportunities. Established background in relationship building and maintenance. Leverage data to enhance strategic development and drive client retention. External and internal business analysis leading to improved customer success and more efficient internal processes.Over 10 years of experience in Property Management for Commercial Real Estate with exceptional understanding of financial analysis and lease language. Conducting multi-year historical financial reviews have led to cost savings and increased revenue for Owners.
Ascent
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Vice President Customer ExperienceAscent Mar 2023 - PresentChicago, Illinois, Us
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Director Of Customer ExperienceAscent Mar 2021 - Mar 2023Chicago, Illinois, Us
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Director, EsgGoby Aug 2019 - Mar 2021Chicago, Illinois, UsInternal Business Analysis - Improving existing or developing new processes focused on efficiency and consistency. Develop training program for ESG department personnel.External Business Analysis - Listen to the voice of the customer, translating their needs and assessing solutions to ensure they're aligned with core product and services. Evaluate changes in the industry to remain competitive in the market. -
Director, Customer Success And SupportGoby Aug 2017 - Mar 2021Chicago, Illinois, UsOversee client-facing requirements and relationships, and meet project management deliverables. Ensure efficiency in reporting to clients, executive leadership, and other stakeholders. Develop business strategy with goals of long-term retention. Facilitate multi-functional team collaboration. Analyze industry technology trends and identify emerging markets.
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Senior Account ManagerGoby Nov 2014 - Aug 2017Chicago, Illinois, Us
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Facility Partner, Property Manager - Bank Of America AccountJll Mar 2014 - Nov 2014Chicago, Illinois, UsManaged a portfolio of 70 properties consisting of retail banking centers and office buildings. Coordinated capital projects with banking associates and project management. Conducted property inspections and prepare a maintenance plan. Member of Energy Committee strategizing for more efficient operations. Recipient of award for exceptional customer service. -
Property ManagerCassidy Turley Jun 2009 - Mar 2014Remote Property Manager Asset Manager for six Washington, DC properties (office and medical facilities) totaling 713,948 RSF. Prepare monthly financial reporting package. Oversee multi-building property owned by two parties.Analyzed payroll for several properties over a 6-month period and prepared detailed spreadsheet to ensure proper personnel allocation.Communicate regularly with ownership to provide leasing, operation, and financial updates.Analyzed property financials and found over $100,000 in revenue for the Owner. -
Assistant Property ManagerCapstar Commercial Real Estate Services Feb 2007 - Apr 2009UsPrepare annual budget and track income and expenses throughout the year through quarterly true ups.Prepare the monthly financial reporting package.Manage daily operations of engineering, security and cleaning staff.Manage tenant service requests from inception through fruition.Researched outstanding tenant receivables, generated necessary documentation and collected 75% of the receivables balances. Prepared rent step schedules for all tenants for the term of their leases and created and distributed rent start letters.Developed and implemented new procedures to track engineer and cleaning work orders. Initiated team building practices to increase the awareness of the building culture as requested by the Owners. -
Administrative AssistantHines Jun 2004 - Dec 2006Responsible for the day-to-day management of the cleaning, security and interior landscaping vendors.Responsible for the preparation of the tenant services income in the budgetManaged tenant service requests by strategizing with engineers to determine best course of action.Planned and executed building evacuation drills.Created and implemented semi-annual tenant events for 1,500 – 2,000 people.Assisted new tenants with delivery schedules, understanding building policies and train administrators on our guest check-in software – Visible Visitors.Managed accounts receivable: Tracking data/cash receipts between old building Owner and new
Ellen Krueger Skills
Ellen Krueger Education Details
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University Of Illinois ChicagoMarketing
Frequently Asked Questions about Ellen Krueger
What company does Ellen Krueger work for?
Ellen Krueger works for Ascent
What is Ellen Krueger's role at the current company?
Ellen Krueger's current role is Customer advocate, driven to create an enjoyable journey that exceeds customers expectations..
What is Ellen Krueger's email address?
Ellen Krueger's email address is ek****@****inc.com
What schools did Ellen Krueger attend?
Ellen Krueger attended University Of Illinois Chicago.
What skills is Ellen Krueger known for?
Ellen Krueger has skills like Leed Ga, Property Management, Leases, Tenant, Budgets, Commercial Real Estate, Management, Property, Team Building, Accounts Receivable, Strategy, Corporate Real Estate.
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