Ellen Lyman Email and Phone Number
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I love the challenge that comes with complex technology; I embrace large scale changes that have a big impact on the enterprise; I appreciate strong change management discipline. I am passionate about successful results; Driven to find the right path forward; Enjoy motivating others toward a common goal; Eager to teach and to learn; I believe that employee engagement and a positive customer experience are keys to top business results; I am authentic, honest, and will do what is necessary to enable a team to deliver outstanding results.Want to connect? Email me at ellen@inspiredleader.me
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Senior Director Contact Center And Customer Experience, GlobalOtis Elevator Co. Jan 2024 - PresentUsI am excited about the opportunity to drive the strategy for the global contact center customer experience at Otis. This new role will combine my experiences in call center technology, with the expanded knowledge of my most recently roles supporting HR, Payroll and our ServiceNow platform.
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Director Corporate Solutions - Digital TechnologyOtis Elevator Co. Jul 2022 - Jan 2024UsAfter being at OTIS since July of 2019, my role was expanded to include the honor of leading the application teams that support ServiceNow; Sharepoint; Legal applications; The communications team; as well as my prior responsibility for HR and Payroll integrations.
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Associate Director Of Hr ApplicationsOtis Elevator Co. Jul 2019 - Jul 2022UsSometimes an opportunity comes along that you simply can't pass up. In April of 2020, OTIS officially separated from it's parent company, UTC, and became an independent company again. In order to separate, OTIS had to create many new roles to support systems previously run by our parent. My role is one of those. It has been a privilege to be part of launching OTIS out on our own again. I'm very excited about the future of OTIS and can't wait to see what we continue to accomplish together.
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Owner Inspired Leader LlcInspired Leader Llc Apr 2021 - PresentI help mid-career corporate professionals learn to stop overworking and create joy. I do this through customized lessons tailored to what is holding you back, in addition to one on one coaching. -
Manager - Application DevelopmentThe Hartford May 2012 - Jun 2019Hartford, Ct, UsIt's rare for someone to stay at a company for 20 years these days, but The Hartford kept offering me more interesting roles, opportunities and projects which kept me going. My experience managing teams in this role was second to none. I told my team that once you've been on my team once, in my mind you are always on my team. I supervised the development of business and system requirements, the preparation of systems specifications, and the development, testing and implementation of efficient, cost effective application solutions for contact centers at The Hartford. -
Sr It Business ConsultantThe Hartford Apr 2009 - May 2012Hartford, Ct, UsSenior IT Business Analyst responsible for elicitation and documentation of requirements for projects in the contact center technology solutions area at The Hartford.
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It Business ConsultantThe Hartford Jun 2007 - Apr 2009Hartford, Ct, Us
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Business Analyst And Subject Matter Expert IvrThe Hartford Jan 2003 - Jun 2007Hartford, Ct, UsIVR applications and reports business analyst and subject matter expert.
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Ivr Reporting DeveloperThe Hartford Aug 2000 - Jan 2003Hartford, Ct, UsDeveloper IVR reporting in contact center technology solutions
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DeveloperThe Hartford Jul 1999 - Aug 2000Hartford, Ct, UsDeveloper in enterprise data warehouse at The Hartford.
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Database AnalystDuracell 1998 - 1999Chicago, Illinois, UsAs a young IT professional, I always had my eyes open for the next opportunity, and Duracell was it. The people I worked with at Duracell were extremely smart and committed and taught me a ton. I was a Systems Analyst responsible for design, development and production support of oracle express multi-dimensional database supporting marketing data warehouse. -
Database AnalystLego Jun 1996 - Oct 1998Billund, DkAt Lego - I started as an intern and then they hired me full time when I graduated. I was a Marketing Systems Analyst and developed marketing reports. I loved that as an intern the size of my office was the same as everyone else's. The name-plate at my desk was created with Lego Bricks and the people I worked with were so great. Working here was a great way to launch my IT career.
Ellen Lyman Skills
Ellen Lyman Education Details
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University Of Connecticut School Of BusinessManagement Information Systems
Frequently Asked Questions about Ellen Lyman
What company does Ellen Lyman work for?
Ellen Lyman works for Otis Elevator Co.
What is Ellen Lyman's role at the current company?
Ellen Lyman's current role is Senior Director Global Contact Center and Customer Experience.
What is Ellen Lyman's email address?
Ellen Lyman's email address is el****@****tis.com
What is Ellen Lyman's direct phone number?
Ellen Lyman's direct phone number is +121564*****
What schools did Ellen Lyman attend?
Ellen Lyman attended University Of Connecticut School Of Business.
What are some of Ellen Lyman's interests?
Ellen Lyman has interest in Children, Environment, Education, Team Leadership, Process Improvement, Human Rights, Listening And Communication, Presentation, Building Effective Relationships, Establishing Trust.
What skills is Ellen Lyman known for?
Ellen Lyman has skills like Requirements Gathering, Analytical Skills, Technical Ability, Software Documentation, Databases, Sdlc, Business Requirements, Business Analysis, Requirements Analysis, Business Process, Visio, Vendor Management.
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