Ellen M. Email and Phone Number

I’m excited to work at a company that’s on a mission to accelerate the climate economy. We envision a future in which sustainability factors into every business decision—and we’re building the software that helps companies measure, report, and reduce their impact on people and the planet. Watershed powers sustainability programs for companies like Airbnb, VISA, Doc Martens, YETI, and Delivery Hero, helping them manage climate and ESG data, produce audit-ready metrics for reporting, and… Show more I’m excited to work at a company that’s on a mission to accelerate the climate economy. We envision a future in which sustainability factors into every business decision—and we’re building the software that helps companies measure, report, and reduce their impact on people and the planet. Watershed powers sustainability programs for companies like Airbnb, VISA, Doc Martens, YETI, and Delivery Hero, helping them manage climate and ESG data, produce audit-ready metrics for reporting, and drive real decarbonisation. We have offices in San Francisco, London, and New York, and we’re hiring—come join us! Show less

In Q1 2023 I moved to London and transferred to the Enterprise XM Success team. My new book of business exceeds $2.5m in ARR and consists of 7 enterprise customers across diverse verticals including government, retail, hospitality, and technology. I work with these organisations to ensure they achieve their CX and insight programme goals using Qualtrics software. I help them with enablement and adoption as well as value realisation and calculating ROI. I have achieved a 100% renewal rate with… Show more In Q1 2023 I moved to London and transferred to the Enterprise XM Success team. My new book of business exceeds $2.5m in ARR and consists of 7 enterprise customers across diverse verticals including government, retail, hospitality, and technology. I work with these organisations to ensure they achieve their CX and insight programme goals using Qualtrics software. I help them with enablement and adoption as well as value realisation and calculating ROI. I have achieved a 100% renewal rate with this cohort of customers and have partnered with my sales colleagues to expand this book of business by over $300k in net new revenue between April 2023 April 2024 Show less

I joined Qualtrics as a Customer Success Manager for the UK&I Corporate team. I was responsible for managing and renewing a book of business totalling $2.4M in ACV. In 2022 I achieved 108% attainment of my overall renewal rate target.This role involves developing and maintaining relationships with platform users and economic buyers through a number of different touchpoints such as customer business reviews, events, and regular check-ins. I work closely with my customers to spot and grow… Show more I joined Qualtrics as a Customer Success Manager for the UK&I Corporate team. I was responsible for managing and renewing a book of business totalling $2.4M in ACV. In 2022 I achieved 108% attainment of my overall renewal rate target.This role involves developing and maintaining relationships with platform users and economic buyers through a number of different touchpoints such as customer business reviews, events, and regular check-ins. I work closely with my customers to spot and grow net new upsell/ cross-sell opportunities and in 2022 created a net new sales pipeline totalling over $1.2m. I have partnered with sales colleagues to close over $350k of net new business in that same timeframe. As there are a number of different resources available to Qualtrics customers, I have grown proficient in developing business cases in which I describe a customer’s program and highlight a gap in their knowledge or set-up which can be filled by additional technical or consulting services. I have been successful in procuring a number of different complimentary support offerings for my customers through my knowledge of the customer’s business needs. I have the ability to recognise gaps in adoption and changes in customer sentiment and can articulate the value that can be realised through obtaining additional support from the business. Show less

I managed a large volume of fast-paced, dynamic projects for GLG's key PSF Clients in the DACH region.Served as Account Lead of one of GLG's global Social Impact Fellows, Dost Education.

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

Guiding visitors to Ireland on tours of the Giant's Causeway, the Carrickarede rope bridge and many other sites in Northern Ireland. Telling stories and keeping people interested, answering the group's questions and presiding over the timing and logistics to ensure the day tour ran as smoothly as possible were the most important aspects of the position.

Contacting alumni by phone to solicit donations and engagement in college activities.

Management of a 14-member summer accommodation reception team, which was responsible for the care of up to 500 guests staying in Trinity College rooms.

Internship in the Dolce Hotel and Conference Centre, on rotation between reception, housekeeping and restaurant.