Ellen M. Email & Phone Number

Les Coteaux, Qc, Ca

Remote

Montreal, Canada Area

Documenting, understanding and responding to medical questions on Roche pharmaceutical products from customers.Using interpretive and analytical skills, and knowledge of medicine/science to perform research of the medical literature (e.g. Medline, Biosis, Embase) and Roche information systems.Initial collection/processing of spontaneous adverse events on Roche marketed products in accordance with local/global policies and timelines.Initial collection/processing of product complaints on Roche marketed products in accordance with local/global policies and timelines.

Montreal, Quebec, Canada

Montreal, Canada Area

-Providing accurate, balanced and timely medical information to patients and Health Care Professionals on requests.-Providing written correspondence based on medical information standard responses on an as needed basis.-Providing customized medical information letters as requested by HCPs.-Identifying and reporting adverse events communicated by patients and HCPs.-Identifying and collecting product quality complaints communicated by customers and documenting them as per internal and global procedures.-Evaluating and documenting all medical and product-related customer inquiries and responses in appropriate databases.-Meeting qualitative and quantitative customer satisfaction metrics as determined by the department.-Maintaining up-to-date knowledge of Shire product portfolios including product packaging and Monographs.

Ville Saint Laurent

Issuing and maintaining departmental and method SOPs. Maintaining ‘ Assay List ’ with new and revised validation reports. Reviewing Certificates of Analysis for in-house Quality Control.

B.Sc. Specialization, Biology

Dec, Science