As a Merchant Experience Partner at DoorDash, I am passionate about delivering exceptional service and support to over 2,500 small and medium-sized businesses that use our platform. I am the single point of contact for any needs they may have, including payments, financial data, marketing, and technical troubleshooting. I also identify and suggest appropriate services to enhance their experience and satisfaction, and lead initiatives for changes to the DoorDash platform, such as introducing two-factor authentication for merchant security.With over five years of experience in customer care and escalation resolution, I have proven expertise in guiding business operations, management, strategy, and profitability. I have increased the Net Promoter Score (NPS) for my book from 5.8 to 7.3 in eight months, and developed and implemented workflows for pilots such as a proactive outreach project that has reached 65% of eligible DoorDash merchants. I have also contributed to the Knowledge Base articles on workflows and best practices. In addition, I have a Bachelor of Arts in Communications from Arizona State University, where I learned valuable skills in data analysis, communication, and persuasion.